Rakeda Mcneely
Dallas
Summary
Dedicated Shift Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and employee training, ensuring high standards of service and compliance.
Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Experienced with brokerage sales techniques, including client relationship management. Utilizes effective negotiation strategies to facilitate successful transactions. Knowledge of market analysis to identify opportunities and drive business growth.
Overview
10
10
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Irving, TX
10.2024 - 01.2026
- Supervised daily operations ensuring compliance with health and safety regulations.
- Trained and mentored new staff on menu items and service protocols.
- Managed inventory control to minimize waste and optimize stock levels.
- Coordinated team scheduling to ensure adequate coverage during peak hours.
- Enhanced customer satisfaction through effective conflict resolution and service improvements.
- Implemented operational efficiencies leading to improved workflow among staff members.
- Developed training materials to support onboarding processes for new hires.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
Server
Buffalo Wild Wings
Mesquite, TX
06.2020 - 10.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed order accuracy and timely delivery to enhance dining experience.
- Collaborated with kitchen staff to streamline food preparation and service flow.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved guest inquiries and concerns promptly to maintain positive dining atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Broker Sales Representative
International Foods
Dallas, TX
05.2017 - 07.2019
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market analysis to identify trends and inform product positioning strategies.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Negotiated pricing agreements with suppliers to enhance profit margins.
- Led initiatives for new product launches, coordinating marketing efforts and sales training sessions.
- Managed multiple accounts simultaneously while maintaining attention to detail and accuracy in all transactions.
- Developed comprehensive client profiles to better understand their financial goals and provide targeted support accordingly.
Picking Associate
Chewy Warehouse
Dallas, TX
08.2015 - 10.2016
- Operated warehouse equipment to efficiently pick and gather inventory for order fulfillment.
- Collaborated with team members to ensure timely completion of daily picking quotas.
- Maintained a clean and organized work area to promote safety and efficiency in operations.
- Assisted in training new associates on best practices for inventory picking and safety protocols.
- Led daily briefings to communicate workflow priorities and optimize team performance.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
- Handled high-value merchandise with care, ensuring secure packaging during transport processes.
Education
High School Diploma -
Desoto High School
DeSoto, TXSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Social media marketing
- Business relationship building
- Order accuracy
- Forklift operation
- Warehouse safety
Languages
English
Professional Working
Timeline
Shift Manager
Buffalo Wild Wings
10.2024 - 01.2026
Server
Buffalo Wild Wings
06.2020 - 10.2024
Broker Sales Representative
International Foods
05.2017 - 07.2019
Picking Associate
Chewy Warehouse
08.2015 - 10.2016
High School Diploma -
Desoto High School