Summary
Overview
Work History
Education
Skills
Timeline
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Rakeem Roberts

Dispatcher
Joliet,IL

Summary

Proven leader in logistics, adept at dispatch coordination and stress tolerance, enhanced C1 Transportations ' operational efficiency through innovative route planning and effective team training. Excelled in utilizing advanced dispatch software and GPS systems, significantly improving delivery times and customer relations. Demonstrated exceptional ability to manage high-pressure situations and complex schedules, ensuring top-notch service delivery.

Overview

8
8
years of professional experience

Work History

Dispatcher

C1 Transportation
10.2022 - Current
  • Respond to and resolve an average daily inquiries from drivers and customers, ensuring accurate timely information.
  • Utilize advance dispatch software and GPS tracking systems to optimize routes, reducing average delivery time.
  • Implement a driver assignment system that increases efficiency.

Warehouse Lead

Ryder Logistics
02.2017 - 05.2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained employees on equipment operation and safety protocols.
  • Followed verbal and written instructions to properly move and ship products.
  • Maintained top performance standards while working in hot warehouse environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Supervised warehouse operations by managing employees during shifts.

Education

Diploma -

Romeoville High School
Romeoville, IL
2013

Skills

  • Stress Tolerance
  • Dispatching procedures
  • Dispatch Coordination
  • Prioritizing calls
  • Customer Relations
  • Schedule Management
  • Updating logs
  • Route Planning
  • Route Navigation
  • Routing orders
  • Work Order Management
  • Communication Equipment Operation
  • Closing tickets
  • Incident Reporting
  • Verifying coverage
  • Adjusting routes
  • Driver communication
  • Navigation support

Timeline

Dispatcher

C1 Transportation
10.2022 - Current

Warehouse Lead

Ryder Logistics
02.2017 - 05.2021

Diploma -

Romeoville High School

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