Rakeia lee
Lake Charles,LA
Summary
Energetic and performance -driven Customer Service Representative with 4 years of experience improving customer satisfaction and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with various departments and divisions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sleep Number Corporation
08.2020 - Current
- Analytics
- Communication
- Creativity
- Strategic thinking
- Social Media, 20XX-20YY
- Developed and executed successful social media campaigns across multiple platforms to increase brand awareness and drive traffic to the company's website
- Managed and grew the company's social media accounts by creating engaging content, monitoring analytics, and implementing social media best practices
- Collaborated with cross-functional teams to develop and execute integrated marketing campaigns that leveraged social media to meet business objectives.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Walgreen's Pharmacy
02.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
Ticketing Assistant
Spirit Airlines Inc.
09.2018 - 02.2020
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Education
No Degree - Medical Office Assistance
Blue Cliff College - Metairie
Metairie, LA04.2023
No Degree - Dental Assisting
Unitech Training Academy - Lafayette
Lafayette, LA08.2016
Associate of Applied Science - Business Communications
Delgado Community College
New Orleans, LA06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Customer Relations
- Data Entry
- Problem Resolution
- Medical terminology knowledge
Timeline
Customer Service Representative
Sleep Number Corporation
08.2020 - Current
Ticketing Assistant
Spirit Airlines Inc.
09.2018 - 02.2020
Customer Service Representative
Walgreen's Pharmacy
02.2018 - 10.2020
No Degree - Medical Office Assistance
Blue Cliff College - Metairie
No Degree - Dental Assisting
Unitech Training Academy - Lafayette
Associate of Applied Science - Business Communications
Delgado Community College
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