Rakesh Patel

Operated security systems ensuring safety and compliance across multiple sites.

• Monitored surveillance equipment to detect suspicious activity and prevent incidents.
• Coordinated with law enforcement during emergency situations to enhance response efforts.
• Trained new operators on equipment use, safety protocols, and incident reporting procedures.

CI Operator / Centralized Information Operator (CIO)

The CI Operator is responsible for monitoring, troubleshooting, and coordinating operational support for CTX/X-ray baggage screening systems and baggage handling system (BHS) issues across airport terminals. The role involves responding to machine faults, communicating with controllers and technicians, verifying machine performance, assisting with troubleshooting procedures, and coordinating ticket/work order requests through authorized channels.

• Monitor CTX/X-ray machine status and performance in real time.
• Identify and respond to machine faults and irregularities including:Startup timeout
  Failed calibration
  Heat exchanger faults
  Flaw faults
  Device missing errors
  Detector failures
  Bad or incomplete images
  Image lagging/delays
  Bag jams
  Bad pixels
  Failed IQT
  Gantry not spinning
  Motion control failures
  Communication errors
  Conveyor/off-track image issues
  Bag edge detection malfunctions
  SDS library failures
  CTX not accepting bags
  
• Determine whether issues are caused by the CTX machine or BHS system using HMI monitoring and operational indicators.
• Perform troubleshooting procedures such as:Fault resets (F/R)
  Shutdowns (S/D)
  Reboots
  Auto resets
  
• Escalate issues and open work orders/tickets when troubleshooting limits are exceeded or faults persist.

• Follow established SOPs regarding:When to open tickets/work orders
  Acceptable number of resets/reboots
  Failed IQT thresholds
  Excessive auto-reset conditions
  
• Obtain authorization from TSACC before opening tickets.
• Coordinate with TSARC agents for ticket creation and escalation.
• Maintain communication with technicians regarding unresolved machine faults and operational irregularities.

• Serve as the communication point for CTX/X-ray operational issues.
• Coordinate with:TSA personnel
  Terminal controllers (T1, T2, T3, International Terminal)
  BHS operators and contractors
  Airline representatives
  SFO Tech personnel
  Smiths Detection technicians
  
• Request assistance from controllers for bag removal, belt resets, or conveyor clearing during bag jams and cascades.
• Provide machine status updates and answer CTX-related inquiries.

• Verify IQT and calibration results after flights and maintenance activities.
• Confirm whether X-ray machine LP status passes or fails through CI MUX systems.
• Coordinate with technicians during preventive maintenance (PM) and repair activities.
• Monitor repeated IQT failures and determine escalation requirements.

• Record and maintain bag count data for all X-ray machines at designated intervals (approximately 12 PM and 12 AM daily).
• Monitor baggage flow and identify abnormalities such as all bags diverting to inspection rooms.
• Document operational issues, machine downtime, and troubleshooting actions.

• Knowledge of CTX/X-ray screening systems and BHS operations.
• Ability to troubleshoot machine and conveyor-related faults.
• Strong communication and coordination skills.
• Familiarity with airport operational procedures and escalation protocols.
• Ability to multitask in a high-pressure operational environment.
• Basic understanding of HMI systems and machine status indicators.
• Attention to detail in monitoring IQT/calibration results and reporting data.

• Airport security screening and baggage handling operations environment.
• Requires continuous monitoring of multiple systems and coordination with various operational teams.
• May involve shift work, including overnight and weekend operations.

• Oversaw daily operations, ensuring adherence to company policies and service standards.
• Managed staff performance through regular evaluations and targeted training programs.
• Developed and implemented strategic initiatives to enhance guest satisfaction scores.
• Optimized resource allocation to improve operational efficiency across departments.