Rakesh Rao

Same day electronic repairs done including iPhones, Samsung, PC, Mac, iPad and other tablets and cell phones.

Trained other junior technicians in the cell phone repair, cell phone screen replacements and all the fixes for other electronics

• Completed point of sale opening and closing procedures.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Supervised guests at front counter, answering questions regarding products.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Completed point of sale opening and closing procedures.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

• Met with customers to discuss service needs and develop effective practical solutions
• Repaired Serviced more than 800 MAC laptops
• Repaired serviced iphone, ipads iOS products
• Gained 30% increase in business by Designing Maintaining company
• Web site
• Monitored product quality and communicated necessary improvements to Business owner
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
• Established proper inventory control

• Sales services of DJ equipments
• Shown 30% increase in business by developing maintaining the company
• Web site
• Responsible for maintaining company computer system
• Discussed options with clients and determined appropriate plans
• Trained staff on operating procedures and company services
• Recommended, selected helped locate and obtain out-of-stock product based on customer requests
• Promptly responded to inquiries and requests from prospective customers
• Quickly accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 25%
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management
• Created maintained detailed database to develop promotional sales