Rakhi Manoj Nair
Leander,TX
Summary
- Have 3 years experience working as Assistant property manager in Austin/ Texas area and 2+ years experience in audit and finance and another 1 year experience in loan and customer management
- Interacted with tenants of 300 plus single family properties
- Handled maintenance related issues effectively and promptly.
- Worked along with tenants and property manager to diffuse complex and escalated situations.
- Experienced in Tenant cloud , Zoho Mail, Outlook, MS Word and Excel.
- Having excellent inter-personal and team player skills
Overview
23
23
years of professional experience
Work History
Assistant Property Manager
Green properties
2021.01 - 2024.05
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Well versed in English language(Reading,writing and Speaking)
- Have experience in working with Tenant cloud (property management software), Word and Excel.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
- Explained policies and procedures to tenants and enforced rules.
- Escalated critical issues to property manager to promote immediate resolution.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Ensured compliance with all applicable laws related to fair housing practices.
- Coordinated between the team for collection of first month's rent along with security deposit prior to move-in date.
- Prepared and submitted monthly tenant visit logs.
- Updated tenant and unit information to keep current in housing database.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
Junior Loan Officer
City Bank
2004.01 - 2005.12
- Audit and verification of loan applications.
- Have experience in interacting with customers and preparation of reports to be submitted to the senior management.
Junior Internal Auditor
Neo Structo Construction Ltd
2001.09 - 2003.12
- Have experience auditing the accounts of the company
Education
CA Foundation - Accountancy, Auditing, Business Law
Indian Institute of Chartered Accountants (ICAI)
2003-11
Bachelor of Commerce - Finance, Accounts And Auditing
SNDT Women's University, Mumbai, India
2002-04
Skills
- Vendor management
- Crew and team management
- Audit and financing
- Monthly reports
- Telephone and email etiquette
- Customer management
- Property Maintenance
- Vacant unit monitoring
- Property Inspection
- Issue Escalation
- Administrative Support
- Time management and negotiation
Affiliations
- Enjoy walking on trails
- Participated in 5k marathons.
- One of the bucket list item is to participate in Austin and New york Marathons
Timeline
Assistant Property Manager
Green properties
2021.01 - 2024.05
Junior Loan Officer
City Bank
2004.01 - 2005.12
Junior Internal Auditor
Neo Structo Construction Ltd
2001.09 - 2003.12
CA Foundation - Accountancy, Auditing, Business Law
Indian Institute of Chartered Accountants (ICAI)
Bachelor of Commerce - Finance, Accounts And Auditing
SNDT Women's University, Mumbai, India
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