Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rakia Collier

Bridgeport

Summary

Dynamic General Manager, as well as a general worker with a proven track record at Wendy's, excelling in leadership and operations management. Cultivated a culture of accountability and boosted team morale through effective coaching and recognition. Streamlined processes for enhanced service speed, while fostering strong relationships with clients and vendors to ensure loyalty and success. My personality is very bright I love to interact with others and provide help.

Overview

9
9
years of professional experience

Work History

General Manager

Wendys Restaurant
12.2021 - 06.2025
  • Established a culture of accountability within the team by setting clear expectations followed up with consistent feedback on individual performances.
  • Boosted overall crew morale with team-building initiatives, open communication channels, and recognition of hard work.
  • Invested in staff development through ongoing coaching, mentoring, and providing opportunities for growth within the company.
  • Streamlined order processing procedures for increased speed of service without sacrificing quality or accuracy.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Weaver

Engineered Floors
03.2020 - 12.2021
  • Achieved faster production times by mastering various weaving techniques and machinery.
  • Proactively resolved issues related to yarn tension, shedding mechanisms, or shuttle movement to maintain consistent product quality.
  • Conducted regular equipment inspections to minimize downtime due to malfunctions or breakdowns.
  • Maintained accurate records of woven products output against projected targets.
  • Threaded yarn, thread and fabric through guides, needles and rollers of the machines.
  • Examined looms to determine causes of loom stoppage such as warp filling, harness breaks, cutting laps to re attach strings if needed.
  • Inspected woven cloth to detect weaving defects.

Crew Member Shift Manager

Wendy's
06.2016 - 03.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
  • Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
  • Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.

Education

GED -

Chattanooga State Community College
Chattanooga, TN
04-2017

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

    While at Wendy's in 2023, I was able to achieve becoming one of the Top 200 General Manager's which included 7,000 company and franchise restaurants around the world.

Timeline

General Manager

Wendys Restaurant
12.2021 - 06.2025

Weaver

Engineered Floors
03.2020 - 12.2021

Crew Member Shift Manager

Wendy's
06.2016 - 03.2019

GED -

Chattanooga State Community College

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