RAKIEM HILLIARD
Atlanta,GA
Summary
Skilled Mental Health Technician with an extensive mental health service background. Supported numerous patients in large residential/ outpatient treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
13
13
years of professional experience
Work History
Medical Billing and Collections Specialist
Hollis Cobb Associates
10.2020 - Current
- Compiled and tracked outstanding balances owed to medical facilities and work said accounts.
- Processed billing calls and answered questions from patients and third-party carriers. Corrected, completed and process claims for multiple payer codes.
- Process online and paper appeal submissions and refund requests.
- Responsible for taking data provided and submitting to various private and government sponsored insurance companies.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- File both 1500 and UB claims; including paper and electronic means.
- Learn new systems and process solutions present to ensure proper assignment and workflow.
- Kept vendor files accurate and up to date to expedite payment processing.
- Monitored outstanding invoices and performed collections duties.
Mental Health Associate/ Billing Specialist
Peachford Hospital
10.2013 - 10.2020
- Assisted mental health professionals with treatment plans, enhancing therapeutic environment for patients.
- Collaborated with interdisciplinary teams to implement customized treatment plans tailored to each patient's unique needs.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Correctly billed medical claims
- Educated patients on coping techniques and self-care strategies, empowering them to manage their own mental health effectively.
- Maintained strict patient and physician confidentiality.
- Enhanced therapeutic milieu through active participation in group therapy sessions as a co-facilitator or observer.
- Participated in staff training programs to expand knowledge of best practices in field of mental health support.
- Provided therapeutic activities to assist with patient development.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Submitted electronic/paper claims documentation for timely filing
- Confidently and adeptly handled claim denials and/or appeals
- Treat all patients, their families, visitors, peers, staff and providers in pleasant and courteous manner.
Crisis Safety Tech
DeKalb Regional Crisis Center
05.2011 - 10.2013
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Be an empathetic listener while building a rapport with persons served.
- Maintains safety of persons served, employees, and guests by executing searches of persons and the environment according to approved policies and protocols.
- Responsive to emergency calls for service.
- Engages persons served at the onset of agitation and provides crisis de-escalation in accordance with the individual's crisis advance directives and crisis de-escalation protocols.
Education
Medical Billing and Coding -
Gwinnett Technical College
Lawrenceville, GA2015
N.H.A -
Laurus Technical Institute
Decatur, GA2015
MBCS, Diploma - Billing and Coding
Laurus Technical Institute
Atlanta, GA2015
C.N.A. -
Covenant C.N.A
Decatur, GA2013
Skills
- Relationship Building
- Mental Health Awareness
- Case Documentation
- HIPAA Requirements
- Behavioral Health
- Nonviolent Crisis Intervention
- Activities of Daily Living ADL Assistance
- Behavioral Support
- Inpatient Treatment
- Group Therapy
- Behavior Observation
- Rapport Building
- Active Listening
- Professional Boundaries
Timeline
Medical Billing and Collections Specialist
Hollis Cobb Associates
10.2020 - Current
Mental Health Associate/ Billing Specialist
Peachford Hospital
10.2013 - 10.2020
Crisis Safety Tech
DeKalb Regional Crisis Center
05.2011 - 10.2013
Medical Billing and Coding -
Gwinnett Technical College
N.H.A -
Laurus Technical Institute
MBCS, Diploma - Billing and Coding
Laurus Technical Institute
C.N.A. -
Covenant C.N.A
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