Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rakisha Stroud

Shelby,NC

Summary

Compassionate and goal-oriented PCA with experience at Healthy Touch Homecare, skilled in personal hygiene assistance and emotional support. Proven ability to enhance patient comfort and independence while collaborating effectively with healthcare teams. Strong communicator adept at problem resolution, ensuring high-quality care and satisfaction.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Digital Shopper

Walmart
10.2021 - Current
  • Enhanced online shopping experience by curating product recommendations based on customer preferences.
  • Analyzed customer feedback to identify areas for improvement in digital engagement strategies.
  • Collaborated with marketing teams to develop targeted promotions, increasing user interaction and sales conversion rates.
  • Streamlined order processing workflows, ensuring timely fulfillment and improved customer satisfaction.
  • Resolved customer inquiries efficiently, ensuring high satisfaction through effective communication and problem-solving skills.
  • Processed orders and returns accurately, maintaining consistency in service delivery across various channels.
  • Trained new team members on company policies and customer service protocols, enhancing overall team performance.
  • Utilized CRM software to track interactions, contributing to improved customer engagement and retention strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers aprproximately 6 in a day in navigating company website and placing online orders, improving overall user experience.
  • Developed strong partnerships with retail staff, fostering a sense of teamwork in preventing losses.

PCA

Healthy Touch Homecare
06.2025 - Current
  • Assisted patients with daily living activities, enhancing comfort and independence.
  • Monitored vital signs and documented changes in patient conditions for healthcare team review.
  • Collaborated with nursing staff to develop personalized care plans tailored to individual needs.
  • Educated patients and families on proper health practices, promoting wellness and prevention strategies.
  • Maintained cleanliness and organization of patient areas, ensuring a safe environment for care delivery.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.

Assembly Line Production Worker

Hanes Brand
09.2020 - 12.2020
  • Operated machinery to assemble products efficiently on production line.
  • Conducted quality checks to ensure adherence to safety and production standards.
  • Collaborated with team members to streamline assembly processes and reduce downtime.
  • Trained new employees on assembly techniques and safety protocols.
  • Maintained clean and organized work area, ensuring compliance with health regulations.

Cashier

Bojangles' Famous Chicken 'n Biscuits
04.2016 - 04.2017
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained organized cash drawers, ensuring balanced funds at shift end.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Trained new employees on register operation and customer service protocols.
  • Collaborated with team members to optimize checkout flow during peak hours.
  • Resolved customer complaints promptly, enhancing overall shopping experience.
  • Monitored sales trends to inform product restocking decisions and promotions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Shelby High School
230 E Dixon Blvd, Shelby, NC 28150
06-2018

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Order fulfillment
  • Shipping logistics
  • Promotional planning
  • Account Management
  • Customer Relationship
  • Complaint Handling
  • Problem Resolution
  • Data Entry
  • Data Collection
  • Typing speed
  • Phone etiquette
  • Goal oriented
  • CRM
  • Critical Thinking
  • De-Escalation Techniques
  • Great Communication Skills
  • Information Security
  • Microsoft Office Suite
  • Clean Background Check

Timeline

PCA

Healthy Touch Homecare
06.2025 - Current

Digital Shopper

Walmart
10.2021 - Current

Assembly Line Production Worker

Hanes Brand
09.2020 - 12.2020

Cashier

Bojangles' Famous Chicken 'n Biscuits
04.2016 - 04.2017

High School Diploma -

Shelby High School

Similar Profiles

CREATE PROFILE