Elba White-Escobar
Sierra Vista,AZ
Summary
With a proven track record at Walmart, I excel in customer service and decision-making, enhancing customer satisfaction and surpassing sales goals. My compassionate client care and effective medication administration skills, honed across various caregiving roles, demonstrate my ability to meet diverse needs. Skilled in relationship building and problem-solving, I consistently achieve positive outcomes.
Overview
13
13
years of professional experience
Work History
Digital Shopper
Walmart
Sierra Vista, AZ
11.2013 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caregiver
Beehive Assisted Living
Sierra Vista, AZ
08.2023 - 10.2024
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted with meal planning to meet nutritional plans.
Caregiver
Hummingbird Resort
Sierra Vista, AZ
06.2023 - 07.2023
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with meal planning to meet nutritional plans.
Caregiver
Prestige Senior Living
Sierra Vista, AZ
02.2023 - 05.2023
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Laundered clothing and bedding to prevent infection.
Senior Customer Service Representative
AAFES Exchange
Fort Huachuca, AZ
08.2011 - 02.2023
- Surpassed sales goals through implementation of successful marketing strategies.
- Audited customer account information to identify issues and develop solutions.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Medical Assistant - Medical Technology
Cochise College
Sierra Vista, AZ12-2025
High School Diploma -
Liceo Fernandz Madrid
Ecuador07-1995
Skills
- Customer service
- Decision-making
- Sales expertise
- Heavy lifting
- Relationship building
- Customer relations
- Product knowledge
- Planning and organization
- Strong interpersonal skills
- Attention to detail
- Medication coordination
- Compassionate client care
- Team collaboration
- HIPAA compliance
- Patient care and companionship
- Dependable and responsible
- Active listening
- Emotional support
- First aid and safety
- Personal hygiene assistance
- Hoyer lifting equipment
- Time management
- Verbal and written communication skills
- Multitasking and organization
- End-of-life care
- Progress documentation
- Medical record-keeping
- Problem-solving
- Compassion and empathy
- Daily living activities assistance
- Conflict resolution
- Meal preparation
- Medication administration
- Alzheimer's care
- Elderly care
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Caregiver
Beehive Assisted Living
08.2023 - 10.2024
Caregiver
Hummingbird Resort
06.2023 - 07.2023
Caregiver
Prestige Senior Living
02.2023 - 05.2023
Digital Shopper
Walmart
11.2013 - Current
Senior Customer Service Representative
AAFES Exchange
08.2011 - 02.2023
Medical Assistant - Medical Technology
Cochise College
High School Diploma -
Liceo Fernandz Madrid
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