Rakisha Wilcox
Houston
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
All Web Leads
Houston
01.2025 - Current
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
- Excelled in exceeding daily credit card application goals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hair Stylist/Owner
Hair Queen By Kisha
Houston
11.2016 - Current
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Responded to customer inquiries by phone, email, and in person.
- Tracked inventory of supplies used for styling services.
- Updated and maintained customer information records and beauty services provided.
- Greeted customers, answered phones and booked appointments.
Package Handler
UPS
Houston
11.2024 - 01.2025
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Assisted in training new employees on package handling processes.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Maintained clean and organized work area, adhering to safety standards.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Followed company policies and procedures for secure package handling.
- Examined and inspected containers, materials, and products to meet packing specifications.
Assistant Director
KinderCare Learning Centers
Houston
08.2023 - 05.2024
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Recruited and trained new employees to meet job requirements.
- Conducted performance evaluations and recommended areas for improvement.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Supervised junior staff, providing guidance and professional development opportunities.
Restaurant Bar Manager
Sucking Good Crawfish & More
Katy
06.2020 - 08.2023
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Developed and implemented bartender training programs, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Explained goals and expectations required of trainees.
Collections Clerk (remote)
First Service Credit Union
Katy
06.2018 - 03.2021
- Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement.
- Prevented legal action by proactively addressing potential risks and collaborating with attorneys when necessary.
- Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
- Evaluated creditworthiness of potential clients based on financial history, reducing the risk of non-payment and mitigating potential losses.
- Applied analytical skills to prioritize accounts based on collectability.
- Monitored incoming payments from customers and recorded them accurately in the system.
- Generated reports summarizing activity in the collections department.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Advised delinquent customers on strategies for debt repayment.
- Negotiated repayment plans with debtors to meet client recovery targets.
- Assisted other departments within the organization with special projects as needed.
- Contacted customers with delinquent accounts to solicit payment.
Lead Hair Stylist
Super Weave Xpress
Houston
08.2013 - 11.2016
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
- Contributed to a positive work environment by actively participating in team meetings and providing constructive input on salon operations.
- Established trust with clients through clear communication of expectations regarding desired haircut outcomes before performing any services.
- Enhanced team productivity by delegating tasks effectively among stylists according to their strengths and abilities.
- Collaborated with team members to develop creative hairstyles for special events, resulting in high client referrals.
- Coordinated with makeup artists and other beauty professionals to provide a comprehensive service offering for clients, maximizing their overall satisfaction.
- Built long-lasting relationships with clients, fostering loyalty and repeat business through exceptional service.
Customer Service Representative
Cigna Health Services
04.2013 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
Career Transitions
09.2007 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - General Studies
Lone Star College System
Spring, TX2012
High School Diploma -
Centreville High School
Clifton, VA2003
Skills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Business Administration
- Program coordination
- Human Resources
- Computer Skills
- Team Leadership
- Customer Service
Skills
Timeline
Customer Service Representative
All Web Leads
01.2025 - Current
Package Handler
UPS
11.2024 - 01.2025
Assistant Director
KinderCare Learning Centers
08.2023 - 05.2024
Restaurant Bar Manager
Sucking Good Crawfish & More
06.2020 - 08.2023
Collections Clerk (remote)
First Service Credit Union
06.2018 - 03.2021
Hair Stylist/Owner
Hair Queen By Kisha
11.2016 - Current
Lead Hair Stylist
Super Weave Xpress
08.2013 - 11.2016
Customer Service Representative
Cigna Health Services
04.2013 - 08.2014
Administrative Assistant
Career Transitions
09.2007 - 01.2010
No Degree - General Studies
Lone Star College System
High School Diploma -
Centreville High School