Rakiya Brooks
Core Civic
Adelanto,CA
12
years of professional experience
Experienced detention and security professional with a background in Administration of Justice, incident reporting, inmate supervision, and emergency response. Skilled in de-escalation, central control operations, and maintaining safety and accountability in high-pressure settings.
Work History
Detention Officer
1 Year- Maintain custody, control, and supervision of detainees in accordance with facility policies and procedures.
- Conduct inmate counts, housing unit inspections, and security checks to ensure accountability and facility security.
- Monitor detainee movement and enforce institutional rules, regulations, and standards of conduct.
- Respond to emergencies, disturbances, and medical incidents while maintaining safety and security.
- Prepare accurate incident reports, disciplinary reports, and daily activity documentation.
- Conduct searches of detainees, housing units, and common areas to prevent the introduction of contraband.
- Utilize conflict resolution and de-escalation techniques to address behavioral issues and maintain order.
- Escort detainees safely throughout the facility while adhering to established security procedures.
- Observe and report unusual behavior, security concerns, and policy violations.
- Operate central control systems, security cameras, electronic doors, and communication equipment to maintain institutional security.
- Maintain professional interaction with detainees, staff, and visitors while ensuring compliance with facility regulations.
Bus Operator
1 Year 6 Months- Operated transit buses safely while adhering to all traffic laws and company safety standards.
- Maintained scheduled routes and provided safe, reliable transportation services.
- Collected fares and validated transit passes accurately.
- Assisted passengers with route information, schedules, transfers, and fare policies.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Demonstrated excellent customer service while managing passenger interactions and concerns.
Public Security Officer
8 Months- Patrolled facilities and surrounding property by foot, bicycle, and vehicle to maintain public safety.
- Monitored premises for suspicious activities and potential security risks.
- Maintained daily activity logs and incident reports.
- Enforced facility policies and procedures while providing professional public assistance.
- Responded to security incidents and coordinated appropriate action.
- Helped safeguard personnel, visitors, and city property.
Customer Service Representative
3 Years 1 Month- Scheduled diagnostic imaging appointments and coordinated patient check-in across multiple service lines.
- Verified insurance eligibility and obtained authorizations for laboratory and radiology services.
- Handled high-volume incoming and outgoing calls.
- Communicated with medical facilities regarding appointments, services, and test results.
- Resolved customer concerns and maintained a high level of customer satisfaction.
- Maintained accurate records and supported daily administrative operations.
Education
Associate of Arts - Administration of Justice
Skills
Associates of Arts in Criminal Justice
Body
Cell and Dayroom searches
Court procedures
Incident Reporting Documentation
Inmate Supervision and Accountability
Emergency Response Procedures
Central Control Operations
Security Guard License
Firearm
Baton
CPR
OC Inflammatory Agent Certified
Timeline
Detention Officer
Core Civic
10.2025 - CurrentRead More
Bus Operator
Victor Valley Transit Authority
01.2022 - 07.2023Read More
Public Security Officer
City of Palmdale
04.2019 - 12.2019Read More
Customer Service Representative
Diagnostic Laboratories and Radiology
06.2014 - 07.2017Read More
Antelope Valley College
Associate of Arts from Administration of Justice
Read More