Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rakshita Tarigopala

Belle Mead,NJ

Summary

Driven Application Support Specialist with a proven track record at Arohak Inc, specializing in SDX/MBox project deliverables and Managed File Transfer strategies. Expert in leveraging technical support and customer assistance to enhance system efficiency and user satisfaction. Skilled in relational databases and Power BI, achieving seamless integration and support across multiple platforms. Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Application Support Specialist

Arohak Inc
11.2023 - Current
  • Consultation, Implementation and support of SDX/MBox projects across MFT platform and automation needs to determine feasibility of MBox project deliverables.
  • Interacting with both Internal and External customers for requirements gathering.
  • On boarding Partners using different communication protocols like FTPS, SFTP and HTTPS.
  • Consultation & implementation of region-wide Managed File
  • Transfer Capabilities and the strategies, as a key enabler of overall Enterprise Managed File Transfers strategies.
  • Involved with development of documentation for current and new MFT solution best practices,
    policies, and procedures for system installation, deployment, and operation.
  • Mapping MBox through coordination with different integration teams and external customers (IT, Business, Distributors, wholesalers, Pharma, etc.).
  • Manage business-technical testing validations needs through the project implementation cycle.
  • Gathering requirements, Design, Development, Unit Testing, User Acceptance Testing (UAT), Go-Live and Post-Production support which are the various phases of SDLC.
  • Preparing Interface design and Technical design documents to implement integration solution using web Methods technology.
  • End to end support of testing life cycles such as Unit testing, Integration Testing, UAT.
    Providing 24*7 Production Support to MFT Platform.

Software Engineering Intern

MyGo
11.2020 - 01.2022
  • Collaborated with cross-functional teams to design, develop, and implement software solutions according to project requirements.
  • Demonstrated time management, organizational, prioritization and planning skills by successfully handling tasks, projects and priorities.
  • Participated in agile development processes, effectively adapting to changing requirements while maintaining high-quality results.
  • Provided technical support for customers experiencing issues with the company''s software products, resolving problems efficiently and professionally.
  • Developed reusable code libraries, contributing to streamlined development processes among colleagues working on similar tasks or projects.

Education

Master of Science - Computer And Information Sciences

Western Illinois University
Macomb, IL
05.2023

Bachelor of Science - Computer Engineering

Amrita Sai Institute of Science And Technology
Vijayawada,India
05.2020

Skills

  • Customer Assistance
  • Customer Support
  • System monitoring
  • Technical Support
  • User Support
  • Relational databases
  • Power BI Tool
  • Supply Chain Management
  • EDI Standards Knowledge
  • JavaScript Basics
  • Proficient in HTML and CSS
  • CSS
  • JavaScript knowledge
  • Programming Languages: Java, Python understanding

Certification

  • SQL Essential Training , LinkedIn Learning
  • Power BI Essential Training, LikendIn Learning
  • Supply Chain Management, Alison
  • Bommi EDI Associate X12 Training, Bommi
  • Associate Integration Developer Training, Bommi

Timeline

Application Support Specialist

Arohak Inc
11.2023 - Current

Software Engineering Intern

MyGo
11.2020 - 01.2022

Master of Science - Computer And Information Sciences

Western Illinois University

Bachelor of Science - Computer Engineering

Amrita Sai Institute of Science And Technology

Similar Profiles

CREATE PROFILE
Rakshita Tarigopala