Ralf Saucelo
Denton,TX
Summary
Contributing to the team's goals along with individual responsibilities Working in all areas/departments of dispatch production as needed. Meeting deadlines and finish work responsibilities on allotted time. Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan Chase for mail distribution data reconciliation and entry of production tickets. Knowledge on Microsoft Word, Excel, Outlook and Power point.
Overview
5
5
years of professional experience
Work History
Transactions Specialist IV
JPMorgan Chase & CO
2023.02 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Working in all areas/departments of dispatch production as needed.
- Tracking and monitoring ADF for SLA jobs to deliver to clients on time.
- Coordinated with USPS and Pitney Bowes to maintain truck schedules and resolve issues within pickups.
Transactions Specialist II
JPMorgan Chase & Co
2022.10 - 2023.02
- Trained and mentored new personnel hired to fulfill various roles.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Drove improvements to Production Control, Verify and Dispatch.
- Followed all company policies and procedures to deliver quality work.
- Working in all areas/departments of dispatch production as needed
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Transactions Specialist I
JPMORGAN CHASE & CO
2020.06 - 2022.10
- Followed all company policies and procedures to deliver quality work.
- Working in all areas/departments of dispatch production as needed
- Drove improvements to Production Control, Verify and Dispatch.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
Customer Service Manager
WAL-MART STORES, INC
2019.07 - 2020.05
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
CAINTA CATHOLIC COLLEGE
Philippines03.2013
Skills
- Team Goals
- Computer Literacy
- Providing Feedback
- Quality Assessments
- Hardware and Software Monitoring
- Special Assignments
- Logistics Coordination
- Issue Research
Timeline
Transactions Specialist IV
JPMorgan Chase & CO
2023.02 - Current
Transactions Specialist II
JPMorgan Chase & Co
2022.10 - 2023.02
Transactions Specialist I
JPMORGAN CHASE & CO
2020.06 - 2022.10
Customer Service Manager
WAL-MART STORES, INC
2019.07 - 2020.05
High School Diploma -
CAINTA CATHOLIC COLLEGE