Ralf Saucelo
Lewisville,US
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Demonstrates strong knowledge of accurate data entry, record maintenance and system navigation to ensure information integrity and compliance with internal standards. Proven track record of fostering team collaboration and ensuring daily success.
Highly capable of managing daily workflows, meeting tight deadlines, and upholding high quality and safety standards. Adept at cross-functional communication, providing regular updates to other departments and lines of business through email, verbal reports, and internal systems such as ADF. Known for stepping in during management absences to lead teams effectively, resolve issues proactively, and maintain uninterrupted operations. Committed to team development, process improvement, and achieving service level goals.
Overview
7
7
years of professional experience
Work History
Transactions Specialist IV
JPMorgan Chase & CO
02.2023 - Current
- Collected, arranged, and input information into database system.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided regular updates and maintained effective communication with departments and leads through both email and in-person discussions to support seamless operations.
- Demonstrated leadership by managing the production floor during supervisor absences, achieving all key performance targets.
- Developed standard operating procedures to maintain consistency across shifts and improve overall performance.
- Led a team of production operators to consistently meet production deadlines while maintaining high quality standards.
- Utilized the internal ADF system to monitor SLA job status and provide consistent updates to other departments, ensuring effective cross-functional coordination.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Escalated requests for service, acting as point of escalation for external and internal parties.
- Actively monitored machines and escalated technical issues to prevent disruptions and maintain on-time production.
Transactions Specialist II
JPMorgan Chase & Co
10.2022 - 02.2023
- Trained and mentored new personnel hired to fulfill various roles.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Drove improvements to Production Control, Verify and Dispatch.
- Followed all company policies and procedures to deliver quality work.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Transactions Specialist I
JPMORGAN CHASE & CO
06.2020 - 10.2022
- Followed all company policies and procedures to deliver quality work.
- Working in all areas/departments of dispatch production as needed
- Drove improvements to Production Control, Verify and Dispatch.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
Customer Service Manager
WAL-MART STORES, INC
07.2019 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
Cainta Catholic College
PhilippinesSkills
- Data entry
- Analytical thinking
- Quality assessment
- Team collaboration
- Business reporting
- Supervision and leadership
- Proficient in MS Office
- Technical communication
Timeline
Transactions Specialist IV
JPMorgan Chase & CO
02.2023 - Current
Transactions Specialist II
JPMorgan Chase & Co
10.2022 - 02.2023
Transactions Specialist I
JPMORGAN CHASE & CO
06.2020 - 10.2022
Customer Service Manager
WAL-MART STORES, INC
07.2019 - 05.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Cainta Catholic College