Ralph Braswell
Lakeland,GA
Summary
Dynamic account manager with a proven track record at Pepsi, excelling in client relations and strategic planning. Enhanced service delivery through tailored solutions, resulting in high client retention. Skilled in team training and collaboration, driving revenue growth while fostering a positive work environment. Committed to achieving performance goals and optimizing account oversight.
Overview
22
22
years of professional experience
Work History
BCR Account Manager
Pepsi
Valdosta, GA
06.2020 - Current
- Developed tailored solutions to meet client needs, enhancing service delivery.
- Managed client relationships, ensuring satisfaction and retention through regular communication.
- Collaborated with cross-functional teams to align strategies and improve account performance.
- Analyzed market trends and customer feedback to identify growth opportunities for clients.
- Trained junior team members on account management best practices, fostering a collaborative environment.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Merchandiser
Pepsi
06.2020 - Current
- Managed product displays to enhance visual appeal and drive customer engagement.
- Conducted regular stock audits to maintain accurate inventory records and reduce discrepancies.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Improved product visibility by strategically organizing merchandise on showroom floors.
Merchandiser
Coke
Valdosta, GA
01.2018 - 06.2020
- Managed product displays to enhance visual appeal and drive customer engagement.
- Led initiatives to improve in-store presentation, resulting in enhanced customer experience and satisfaction.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
CAP 1 Supervisor
Walmart
Valdosta, GA
03.2017 - 01.2018
- Implemented process improvements to enhance efficiency in inventory management and stock replenishment.
- Monitored inventory levels using Walmart's inventory management system for accurate stock control.
- Developed strong relationships with vendors, ensuring on-time deliveries and optimal inventory levels.
- Led by example, demonstrating strong work ethic while maintaining high standards for quality control throughout daily operations.
- Streamlined inventory management processes for improved accuracy and reduced stock discrepancies.
- Monitored inventory levels and processed and replenished merchandise.
Overnight Assistant Manager
Walmart Neighborhood Market
Valdosta, GA
08.2016 - 03.2017
- Supervised overnight store operations to ensure compliance with company policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Conducted nightly audits to maintain accuracy in cash handling and financial reporting.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Resolved customer inquiries efficiently, fostering positive shopping experiences.
- Collaborated with management to develop staffing schedules optimizing labor costs.
- Collaborated with other Assistant Managers to develop operational strategies that improved overall store efficiency.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
Overnight Support Manager
Walmart
Valdosta, GA
05.2006 - 08.2016
- Trained new employees and provided positive reinforcement when evaluating completed work.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
- Assisted with store merchandising projects, ensuring proper product placement and presentation for customer satisfaction.
- Conducted regular audits of merchandise to ensure accurate pricing, labeling, and product information for customers'' convenience.
- Improved team efficiency by implementing streamlined scheduling and task delegation processes.
- Supervised overnight operations, ensuring compliance with safety and productivity standards.
Frozen and Dairy Manager
Harvey’s
Lakeland, GA
05.2004 - 05.2006
- Managed daily dairy operations to ensure product quality and compliance with safety standards.
- Supervised staff, providing training on equipment usage and safety protocols.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Coordinated scheduling to enhance workflow efficiency and meet production targets.
Education
Criminal Justice
Wiregrass Georgia Technical College
Valdosta, GASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Sales development
- Account oversight
- Team Training
- Goals and performance
- Upselling
- Marketing
- Revenue growth
- Staff management
- Schedule management
- Employee mentoring
Accomplishments
Salesman of the Year 2025
Timeline
BCR Account Manager
Pepsi
06.2020 - Current
Merchandiser
Pepsi
06.2020 - Current
Merchandiser
Coke
01.2018 - 06.2020
CAP 1 Supervisor
Walmart
03.2017 - 01.2018
Overnight Assistant Manager
Walmart Neighborhood Market
08.2016 - 03.2017
Overnight Support Manager
Walmart
05.2006 - 08.2016
Frozen and Dairy Manager
Harvey’s
05.2004 - 05.2006
Criminal Justice
Wiregrass Georgia Technical College