Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Ralph Casillas

Seattle

Summary

Dynamic professional with a strong background in IT and customer service. I have empowered clients and improved satisfaction rates through effective problem-solving and collaboration. Proficient in troubleshooting and streamlining workflows to enhance team performance.


Overview

9
9
years of professional experience

Work History

Member Services Tech Specialist

HERO House NW
09.2016 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and effective communications
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs, leading to higher retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Facilitated workshops for professional development of all colleagues

Sales Associate

Walmart
12.2017 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Specialized in digital order fulfillment and on-site customer order pickup

Certifed Peer Counselor

Community Psychiatric Clinic
05.2017 - 09.2017
  • Monitored client progress, adjusting counseling techniques as needed to optimize outcomes.
  • Integrated a strengths-based approach into my practice, promoting an increased sense of self-efficacy and resilience in clients.
  • Empowered clients by teaching them effective communication skills for expressing their thoughts and feelings.
  • Served as a liaison between clients and healthcare providers, promoting continuity of care across different settings.

Education

Bachelors of Information Technology - Network Administration

American InterContinental University Online
Schaumburg, IL
02-2006

Skills

  • Self-awareness
  • Boundary setting
  • Community resources
  • Expert problem solving
  • Analytical thinking
  • Management collaboration
  • Advanced communication
  • Technical communication
  • Proficient in Office 365, Windows 10, Windows 11
  • Team collaboration

Affiliations

  • Office of Equity of the Washington State Governor's Office

Languages

Spanish
Professional Working

Timeline

Sales Associate

Walmart
12.2017 - 08.2022

Certifed Peer Counselor

Community Psychiatric Clinic
05.2017 - 09.2017

Member Services Tech Specialist

HERO House NW
09.2016 - Current

Bachelors of Information Technology - Network Administration

American InterContinental University Online

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Ralph Casillas