Ralph Cruz
North Las Vegas
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and driving business growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines
San Diego
04.2001 - 05.2025
- Verified passenger documentation to ensure compliance with laws and regulations.
- Greeted passengers, providing information regarding departure and arrival times.
- Maintained accurate records of customer interactions and transactions for future reference.
Deputy Sheriff
San Diego County Sheriff's Department
San Diego
12.1997 - 03.2001
- Attended regular training sessions related to current laws governing incarceration as well as best practices for dealing with difficult detainees.
- Instructed new Detention Deputies on proper techniques for maintaining control over inmates and handling emergency situations.
- Fingerprinted and photographed incoming and released inmates.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
Education
Some College (No Degree) - Law Enforcement
San Diego Miramar College
San Diego, CASkills
- Customer service and support
- Regulatory compliance
- Documentation management
- Conflict resolution
- Data entry
- Communication skills
Certification
- Certificate Graduate of Law Enforcement Academy
Custom
- Works well in high volume Airline Industry
- Able to monitor and recognize Customer demand
- Great Communication Skills
- Able to take instructions well
- Able to lead when needed
Timeline
Customer Service Representative
Southwest Airlines
04.2001 - 05.2025
Deputy Sheriff
San Diego County Sheriff's Department
12.1997 - 03.2001
Some College (No Degree) - Law Enforcement
San Diego Miramar College
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Lena JohnsonLena Johnson
Sales Ambassador at Orangetheory FitnessSales Ambassador at Orangetheory Fitness