Ralph Fisher
Philadelphia,PA
Summary
Proactive Patient Care Technician and Certified Nursing Assistant with extensive experience in vital signs monitoring, patient observation, and ADL support. Known for enhancing patient satisfaction through compassionate care and mentoring new hires. Skilled in blood draws, EKGs, and infection control, bringing strong relationship-building and motivational skills to drive team success.
Attentive Customer Service Leader bringing strong sales background and demonstrated record of achievement in sales environments. Focused on creating successful sales plans and implementation systems to enable consistent growth and brand-building customer engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Union Hospital
01.2014 - 06.2015
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Certified Nursing Assistant
Laurelwood Assisted Living
09.2012 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported needs of 20+ residents under long-term care.
Patient Care Technician
Christiana Care Health System
03.2010 - 09.2012
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Customer Service Team Leader
Wawa Food Markets
03.1999 - 02.2010
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Education
No Degree - Nursing
Delaware Technical And Community College
Newark, DE06.2027
High School Diploma -
Gateway Christian Academy
Mertztown, PA06.1995
Skills
- Vital signs monitoring
- Patient Observation
- Infection control standards
- Catheter Care
- ADL support
- Patient Services
- Supporting sales staff
- Sales professional
- Sales coordination
- Relationship Building
- Goals and performance
- Motivational Skills
- Product Knowledge
- Blood Glucose Testing
Accomplishments
Softball Coach 2017-2019
Softball Champion 2019
Certification
Cooking Apprenticeship Training -Dept. of Labor
Serv-Safe Management Certificate
Serv-Safe Food Handler Certificate
Football,camping,baseball, and spending time with the family
Enjoy spending time with my 3 children playing football, going camping, playing baseball and hiking in the mountains.
Timeline
Patient Care Technician
Union Hospital
01.2014 - 06.2015
Certified Nursing Assistant
Laurelwood Assisted Living
09.2012 - 12.2014
Patient Care Technician
Christiana Care Health System
03.2010 - 09.2012
Customer Service Team Leader
Wawa Food Markets
03.1999 - 02.2010
No Degree - Nursing
Delaware Technical And Community College
High School Diploma -
Gateway Christian Academy
Cooking Apprenticeship Training -Dept. of Labor
Serv-Safe Management Certificate
Serv-Safe Food Handler Certificate
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