Ralph Gray III
Griffin,GA
Summary
Detail-oriented Cybersecurity Graduate with over four years of experience in customer-focused environments. Expertise in computer hardware, system troubleshooting, and secure data handling. Committed to leveraging technical skills in building and optimizing PC systems, while driving reliable and secure technology solutions.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Planet Fitness
Griffin, Georgia
08.2020 - Current
- Assisted with account access, data entry, and secure handling of member information in compliance with privacy standards.
- Supported daily front-desk operations while troubleshooting computer systems, POS terminals, and internal software to maintain smooth and secure operations.
- Provided technical support to staff by identifying system issues, resolving errors, and escalating advanced technical concerns when needed.
- Demonstrated reliability and trust by consistently managing systems and sensitive information during peak business hours.
- Applied cybersecurity fundamentals when handling credentials, access permissions, and internal systems.
- Diagnosed and resolved basic hardware, software, and connectivity issues, including system freezes, login issues, and device malfunctions.
- Performed data entry, file organization, and system navigation tasks with accuracy and attention to detail.
- Performed file management, system navigation, and basic data transfers using internal systems and external storage devices.
- Provided technical assistance to staff by resolving system issues and improving workflow efficiency.
Furniture Mover
Hewed Family Movers
Griffin, Georgia
01.2019 - 12.2020
- Coordinated logistics and ensured safe handling of customer property during residential and commercial moves, enhancing customer satisfaction.
- Demonstrated attention to detail and problem solving in fast-paced environments, contributing to successful project outcomes.
- Collaborated with team to complete time-sensitive operations efficiently, ensuring timely delivery and customer trust.
Education
Associate of Applied Science - Cyber Security
Southern Crescent Technical College
Griffin, GA05-2024
Computer Engineering - Computer Engineering
Gordon State College
Barnesville, GA08-2020
Skills
- Computer Hardware & PC Building
- System Troubleshooting (Hardware & Software)
- Operating Systems (Windows, basic Linux)
- Storage Management & Data Transfers
- System Configuration & Maintenance
- Cybersecurity Fundamentals
- Access control and credential handling
- POS & Internal System Support
- Technical problem-solving
Hands-On Technical Experience
- Built, configured, and optimized custom PC systems, including component selection, hardware installation, BIOS configuration, and OS installation
- Installed and managed storage devices; performed data transfers, drive formatting, and system restores
- Troubleshot hardware failures, performance issues, and compatibility problems
- Applied cybersecurity best practices during system setup, including updates, user permissions, and basic system hardening
references
Jim Webb - Personal / 404-697-3174
Ahmed Jamal Berry III - Personal / Workplace: Berry Global Amcor /470-603-1084
Matt - Former Manager/ Planet Fitness/ 678-588-5370
Timeline
Member Service Representative
Planet Fitness
08.2020 - Current
Furniture Mover
Hewed Family Movers
01.2019 - 12.2020
Associate of Applied Science - Cyber Security
Southern Crescent Technical College
Computer Engineering - Computer Engineering
Gordon State College