Uriel Flores
Indianapolis,IN
Summary
Entry-level IT professional with 6+ years of hands-on experience building computers, troubleshooting hardware and software issues, and providing technical support in customer-facing environments. Bilingual in English and Spanish with strong communication skills, experience supporting end users remotely, and a proven ability to document issues and solutions clearly.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative (Remote)
Progressive
11.2022 - Current
- Provided remote technical and software assistance to customers via phone and internal systems.
- Guided users through software functionality and resolved common technical issues.
- Documented issues, troubleshooting steps, and resolutions accurately while on live calls.
- Managed multiple applications and tools simultaneously in a fast-paced environment.
- Communicated effectively in English or Spanish based on customer needs.
Customer Service Representative Remote & On-site (Hybrid)
Liberty Mutual
01.2021 - 10.2022
- Assisted customers with software navigation and basic technical troubleshooting.
- Resolved user issues efficiently while maintaining detailed call documentation.
- Utilized Microsoft Office tools to track and communicate customer solutions.
- Maintained high customer satisfaction in a metrics-driven environment.
Manager
Soriano's Mexican Restaurant
10.2018 - 12.2020
- Managed daily operations including staffing, inventory, and customer service.
- Trained new employees on systems, workflows, and customer service standards.
- Served as the primary point of contact for all software, POS, and hardware-related issues.
- Demonstrated leadership, problem-solving, and multitasking skills in a high-volume setting.
Floor Specialist / Trainer
Chewy
01.2016 - 08.2018
- Managed inventory accuracy and product placement using warehouse systems.
- Troubleshot basic software and hardware issues on warehouse equipment.
- Certified forklift operator; trained and supported new team members.
- Assisted leadership with workflow optimization and problem resolution.
Education
Diploma - undefined
Warren Central High School
Indianapolis, IN06.2015
Skills
- Computer Hardware & PC Building
- Hardware & Software Troubleshooting
- End-User / Help Desk Support
- Ticket Documentation & Issue Tracking
- Microsoft Office (Word, Excel, Outlook)
- Customer Support (Remote & On-site)
Timeline
Bilingual Customer Service Representative (Remote)
Progressive
11.2022 - Current
Customer Service Representative Remote & On-site (Hybrid)
Liberty Mutual
01.2021 - 10.2022
Manager
Soriano's Mexican Restaurant
10.2018 - 12.2020
Floor Specialist / Trainer
Chewy
01.2016 - 08.2018
Diploma - undefined
Warren Central High School