Ruby Carreto
Houston,TX
Summary
Bilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. With over 5 years in healthcare customer service experience and knowledge of medical insurance benefits aa well as EHR systems makes me a perfect asset for your organization.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative (remote)
Athens Managed Care
Concord, CA
07.2021 - 05.2024
- Promptly answered, screened, and processed medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Handled calls from providers, applicant attorneys, and ancillary providers for updated status reports or to answer questions directed from the case managers
- Maintained a high level of professionalism when dealing with difficult customers calls.
Bilingual Epic MyChart- Customer Service Rep.
CTG Cumputer Task Group
, CA
01.2019 - 06.2021
- Provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal.
- Provide Tier 1 support of MyChart issues reported by the patient community.
- Troubleshooting, resolving, or escalating incidents in an efficient and effective manner
- Using a technical knowledge base and processing information quickly and creating timely and accurate documentation of steps taken and outcomes
- Providing and maintaining expert-level knowledge of Epic software
- Maintained a professional, friendly demeanor with customers at all times, receiving over 100 positive customer reviews
Bilingual Customer Service Representative
First Texas Hospital
Houston , Texas
02.2016 - 11.2018
- Greeting and checking patients in and out.
- Provided information in regards to their insurance benefits such as out of pocket, deductible, co-payments, in and out of network services.
- Engaged over 50 patients during shifts, beating volume targets by 80%
- Answered calls promptly and resolved problems efficiently with a friendly and empathetic attitude reducing wait times by 30%
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Health Informaiton Technology
DeVry University
Downers Grove, IL04-2022
GED -
Everett Community College
Everett, WA11-2009
Skills
- Data Entry
- Information Security
- Call Management
- Complaint resolution
- Account updating
- Critical Thinking
- Technical Support
- HIPAA Compliance
- EHR systems
- Bilingual English and Spanish-fluent
- Health insurance benefits
- Excellent Communication skills
- Microsoft Software Systems
Timeline
Bilingual Customer Service Representative (remote)
Athens Managed Care
07.2021 - 05.2024
Bilingual Epic MyChart- Customer Service Rep.
CTG Cumputer Task Group
01.2019 - 06.2021
Bilingual Customer Service Representative
First Texas Hospital
02.2016 - 11.2018
Associate of Applied Science - Health Informaiton Technology
DeVry University
GED -
Everett Community College
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