Ralph Jordon
Cleveland,OH
Summary
Accomplished Director of Operations with a proven track record. specializing in strategic planning and leadership training. Expert in enhancing operational efficiency and fostering strong client relationships, leading to significant business growth. Skilled in capital spending and operations oversight, demonstrating a confident approach to achieving and surpassing goals.
Overview
15
15
years of professional experience
Work History
Director of Operations
Copper Duck Inflight Catering
Cleveland, OH
03.2023 - Current
- Oversaw day-to-day production activities in accordance with culinary and client needs.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
Account Manager
Air Culinaire Worldwide
Cleveland, Oh
08.2020 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
General Manager
Golden Corral Buffet and Grill
Akron, OH
09.2014 - 08.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Restaurant Bar Owner
The Pink Elephant
Austintown Oh
10.2009 - 08.2014
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Managed payroll, daily deposits, and cost controls.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team
Education
Associates - Culinary Arts
Pennsylvania Culinary Institute
Pittsburgh1994
Skills
- Capital Spending
- Strategic Planning
- Leadership training
- Operations Oversight
Timeline
Director of Operations
Copper Duck Inflight Catering
03.2023 - Current
Account Manager
Air Culinaire Worldwide
08.2020 - 03.2023
General Manager
Golden Corral Buffet and Grill
09.2014 - 08.2020
Restaurant Bar Owner
The Pink Elephant
10.2009 - 08.2014
Associates - Culinary Arts
Pennsylvania Culinary Institute