Ralph Morea
Bohemia
Summary
An Experienced and people-focused manager with over 10 years of experience leading high-performing teams and delivering exceptional customer service. Proven ability to manage operations, resolve customer concerns, and create positive team cultures in fast-paced environments. Strong communication, organizational, and leadership skills with a Liberal Arts background that brings a broad, analytical, and creative perspective to solving problems and enhancing service quality.
Overview
12
12
years of professional experience
Work History
Shift Manager
Starbucks
Medford
10.2017 - Current
- Lead and mentor a high-performing team in a busy drive-thru store generating $10,000+ daily revenue
- Train new staff and uphold high service standards in a fast-paced environment
- Resolve customer issues with professionalism, enhancing customer satisfaction and loyalty
- Manage cash drawers, reconcile discrepancies, and maintain financial accuracy
- Delegate tasks effectively and ensure operational efficiency across shifts
- Maintain positive team morale through encouragement and team-building
- Manage inventory within the store through placing food and inventory orders as well as regularly counting all inventory and food within the store.
- Coaching and correcting baristas as needed to uphold the mission and values of the company.
- Identifying opportunities for continued success with customer connection scores, beverage quality ratings, as well as drive thru times.
- Trained new partners on coffee preparation and customer service techniques.
- Conducted regular staff meetings to communicate updates and promote teamwork.
- Collaborated with management on promotional activities and product launches.
Bookkeeper / Administrative Assistant
ACS Home Care
Northport
05.2022 - 05.2023
- Organized documentation systems supporting field nurse operations
- Prepared and distributed required patient packets and care materials
- Maintained accessible and accurate records for clinical staff use
Front End Manager
Mr. Joe’s Pizzeria
Plainview
01.2014 - 09.2017
- Supervised front-end staff and oversaw daily operations, including cash handling and customer service
- Ensured food safety and quality control in a high-volume pizzeria
- Managed inventory and placed orders to maintain business supply needs
- Trained staff and fostered a positive, efficient work environment
Education
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZSkills
- Customer Service & Complaint Resolution
- Team Leadership & Development
- Retail & Store Operations
- Time Management & Scheduling
- Cash Handling & POS Systems
- Bookkeeping & Inventory Control
- Microsoft Excel & Office Tools
- Conflict Resolution & Communication
- Staff Training & Onboarding
- Organizational Skills
- Problem Solving & Decision Making
- Safety & Compliance Standards
Timeline
Bookkeeper / Administrative Assistant
ACS Home Care
05.2022 - 05.2023
Shift Manager
Starbucks
10.2017 - Current
Front End Manager
Mr. Joe’s Pizzeria
01.2014 - 09.2017
Bachelor of Arts - Liberal Studies
Arizona State University