Ralph Pierre
Miami
Summary
Dedicated Customer Service Representative with 10 years of experience providing exceptional support through phone, email and live chat interactions skilled in active listening and problem-solving. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery. Consistently exceeding customer satisfaction targets by resolving complex issues promptly.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Working Solutions
02.2024 - 11.2025
- Assisted and answered customers with inquiries, resolved issues promptly and provided accurate information regarding products and services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Supported team in achieving high levels of customer satisfaction through effective communication.
- Learned company products and services to provide accurate information to customers.
- Strengthened customer retention by offering discount options.
Interpreter
Kalam CX
08.2020 - 06.2023
- Facilitated accurate and clear communication between diverse language speakers in various settings.
- Interpreted legal and medical documents, ensuring adherence to terminology and context.
- Collaborated with professionals to adapt interpretations for cultural nuances and regional dialects.
- Streamlined interpretation processes, enhancing overall efficiency during high-demand events.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patient.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Collaborated with healthcare professionals to facilitate patient consultations by interpreting medical terminology and treatment plans for non-English speaking patients.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
Customer Service Representative
Alorica
03.2019 - 12.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Technical Support Representative
Liveops
11.2016 - 12.2019
- Resolved technical issues by providing timely and effective support to end-users.
- Diagnosed hardware and software problems utilizing remote troubleshooting tools.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
- Documented user interactions and solutions in knowledge management systems for future reference.
- Assessed customer needs and upsold products and services to maximize sales.
- Documented customer needs, complaints and inquiries for use in technical documentation and bug tracking.
Driver
Uber
11.2014 - 11.2016
- Navigated city routes efficiently, ensuring timely passenger arrivals.
- Maintained high customer satisfaction through courteous interactions and prompt service.
- Ensured vehicle cleanliness and maintenance for optimal performance and safety standards.
Education
Associate Degree - Business Management
City College
Hollywood, FL03-2016
Military Service - Rank: MM3
US NAVY
09-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Adaptability and flexibility
- Call management
- Problem-solving
- Communication skills
- Customer relationship management
- Multitasking and organization
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Working Solutions
02.2024 - 11.2025
Interpreter
Kalam CX
08.2020 - 06.2023
Customer Service Representative
Alorica
03.2019 - 12.2020
Technical Support Representative
Liveops
11.2016 - 12.2019
Driver
Uber
11.2014 - 11.2016
Associate Degree - Business Management
City College
Military Service - Rank: MM3
US NAVY