Ralph Rosas
Damien & Damien’s Salon
Whittier,California
41
years of professional experience
Dynamic professional with extensive experience in small business operations and customer service, notably as Co-Owner/Manager at Damien & Damien’s Salon. Proven track record in enhancing brand visibility and optimizing team performance. Skilled in decision-making and fostering customer relations, driving significant improvements in client satisfaction and operational efficiency.
Work History
Co Owner/Manager
26 Years 8 Months- Managed daily salon operations, ensuring smooth workflow and exceptional client experiences.
- Supervised staff performance, fostering a collaborative and productive work environment.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Oversaw inventory management, optimizing supply levels to meet operational needs.
- Trained new employees on salon procedures, enhancing team efficiency and service delivery.
- Established financial controls to monitor expenses and maximize profitability.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
Rideshare Driver
3 Years 11 Months- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained high vehicle cleanliness standards, enhancing rider satisfaction and comfort.
- Communicated effectively with passengers to provide excellent customer service during rides.
- Adapted quickly to changing traffic conditions and rider requests for optimal ride experiences.
Delivery Driver
3 Months- Maintained accurate records of deliveries and pickup schedules daily.
- Adhered to company policies regarding safety and operational procedures consistently.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Executive Assistan/Estate Manager
6 Years- Managed scheduling and calendar coordination for executive leadership.
- Facilitated communication between team members and external stakeholders.
- Organized travel arrangements, ensuring efficiency and cost-effectiveness.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supervise Domestic Staff at Owners residence.
Office Services Administrator
6 Years 1 Month- Coordinated office activities to ensure efficient operation and support team objectives.
- Managed scheduling and communication between departments to enhance workflow efficiency.
- Assisted in processing documentation and maintaining accurate records for real estate transactions.
- Implemented organizational systems to streamline office procedures and improve accessibility of information.
Director of Security
6 Years 7 Months- Led security operations, ensuring safety and compliance across property facilities.
- Developed and implemented emergency response plans enhancing tenant safety procedures.
- Conducted regular risk assessments, identifying vulnerabilities and recommending actionable improvements.
- Managed a team of security personnel, providing training and performance evaluations to improve service quality.
- Oversaw incident reporting systems, ensuring accurate documentation and timely resolutions of issues.
- Established protocols for access control, maintaining secure premises for residents and staff members.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Education
Cosmetology License
High School Diploma
No Degree - Liberal Arts
Skills
Customer service
Small business operations
Customer relations
Decision-making
Timeline
Rideshare Driver
Uber
10.2022 - 09.2026Read More
Delivery Driver
Meals on Wheels
12.2019 - 03.2020Read More
Co Owner/Manager
Damien & Damien’s Salon
02.2000 - CurrentRead More
Executive Assistan/Estate Manager
Valerie Naify Racing Stable
04.1998 - 04.2004Read More
Office Services Administrator
Prudential California Realty- San Clemente Real Estate Group
03.1992 - 04.1998Read More
Director of Security
Grand Promenade Apartments
08.1985 - 03.1992Read More
Morro Beauty College
Cosmetology License
Read More
Reedley HighSchool
High School Diploma
Read More
Los Angeles Trade Technical College
No Degree from Liberal Arts
Read More