Tamara Smith
Lawrenceville,GA
Summary
Entrepreneurial Owner with 21 years of experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Due to recent decisions to close the business I am seeking new opportunities for a new role within a dynamic organization.
Overview
21
21
years of professional experience
Work History
Co Owner/Manager
Omega Electrical Services
Lawrenceville, GA
03.2003 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with relevant laws, regulations and industry standards.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Built relationships with key stakeholders such as clients, partners, investors.
- Hired new managers to drive sustainable business growth.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
Education
Bachelor of Arts - Psychology Teacher Education
Illinois State University
Normal, IL05-1987
Skills
- Business Growth
- Budget Development
- Recruiting and training
- Staffing
- Customer Retention
- Policy and procedure implementation
Timeline
Co Owner/Manager
Omega Electrical Services
03.2003 - Current
Bachelor of Arts - Psychology Teacher Education
Illinois State University
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