Ralph Tanchez
North Babylon
Summary
Accomplished professional with expertise in route optimization and bilingual communication, honed at Federal Express. Proven track record in enhancing delivery efficiency and customer satisfaction. Leveraged strong analytical skills to improve service delivery and retention rates. Adept at working independently, driving sales growth, and managing complex tasks with precision and dedication.
Overview
19
19
years of professional experience
Work History
Courier
Federal Express
11.2020 - Current
- Delivered packages efficiently, ensuring timely arrival at designated locations.
- Managed route planning to optimize delivery schedules and minimize delays.
- Maintained accurate records of shipments and deliveries for tracking purposes.
Sales Rep/Tech Support/Collections Coordinator/Analyst
Optimum
02.2012 - 10.2025
- Handled calls from English and Spanish customers looking to get or restart service.
- Answered billing questions and issues with services as far as TV, Internet, and phone; sales strategies to achieve revenue targets and increase market penetration.
- Verified customers who called in to inquire about their balance to restart accounts.
- Worked on error reports in Excel and spreadsheets, and submitted findings.
Sales Representative
Time Warner Cable
09.2006 - 12.2011
- Developed and maintained strong customer relationships to drive sales growth.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Conducted product presentations and demonstrations to educate customers on offerings.
- Identified customer needs and provided tailored solutions, improving retention rates.
Education
High School Diploma -
City-As-School
Long Island City, NY08-2006
Skills
- Route optimization
- Package delivery
- Shipment tracking
- Bilingual communication
- Error reporting
- Working independently
- Excellent driving skills
- Heavy lifting
Languages
Spanish
Native or Bilingual
Timeline
Courier
Federal Express
11.2020 - Current
Sales Rep/Tech Support/Collections Coordinator/Analyst
Optimum
02.2012 - 10.2025
Sales Representative
Time Warner Cable
09.2006 - 12.2011
High School Diploma -
City-As-School