Ralph Thomas
2167693316
Cleveland,OH
Summary
Dynamic and results-driven professional with extensive experience at VA Medical Center, excelling in health and safety compliance and expert cleaning techniques. Proven ability to enhance team performance through effective training and task assignment, while maintaining high standards of cleanliness and customer service. Committed to optimizing workflow and improving operational efficiency.
Overview
27
27
years of professional experience
Work History
Lead Housekeeper, Floor Tech
VA Medical Center
10701 E. Blvd, Cleveland, Ohio
06.1998 - 12.2005
- Supervised daily cleaning operations to ensure compliance with health and safety standards.
- Trained and mentored staff on effective housekeeping techniques and best practices.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Conducted regular inspections to maintain high cleanliness standards across facilities.
- Managed inventory of cleaning supplies, ensuring timely replenishment and cost-effectiveness.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Changed bed linens and collected soiled linens for cleaning.
Lead Medical Record Clerk
VA Medical Center
10701 E. Blvd. Cleveland , Ohio 441206
05.1986 - 05.1998
- Processed patient records efficiently, ensuring compliance with privacy regulations and accuracy in data entry.
- Coordinated appointment scheduling utilizing electronic health record systems to optimize patient flow.
- Assisted healthcare staff by managing administrative tasks, enhancing team productivity and service delivery.
- Implemented filing system improvements, increasing accessibility and organization of patient information.
- Trained new clerical staff on office procedures, promoting standardization and operational excellence within the team.
- Maintained inventory of medical supplies, ensuring timely replenishment and minimizing disruptions to operations.
- Monitored workflow processes for continuous improvement opportunities, contributing to enhanced patient care quality.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Reviewed files, records and other documents to obtain information to respond to requests.
Medical Clerk
VA, Medical Center
10701 E. Blvd, Cleveland, Ohio 44106
09.1978 - 05.1986
- Managed patient scheduling and appointments to optimize clinic efficiency.
- Processed medical records and documentation in compliance with regulations.
- Coordinated communication between healthcare providers and patients for seamless care.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Coordinated laboratory services by properly labeling specimens, completing required paperwork, tracking results in a timely manner.
- Gathered information from clients regarding associated medical providers.
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
- Enhanced office efficiency by organizing and maintaining a systematic filing system for medical documents.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Reduced wait times with efficient patient check-in procedures, ensuring prompt service to all patients.
- Prepared examination rooms before each appointment, ensuring cleanliness and availability of necessary equipment for physicians'' use.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Assisted in training new Medical Clerks on clinic protocols, contributing to cohesive teamwork among staff members.
Education
Customer Service - Customer Service
Cleveland Public Library
Cleveland, Ohio11-2016
High School Diploma -
John F. KENNEDY High School
17100 Harvard Ave. CLEVELAND, Ohio 4412806-1970
Skills
Health and safety
Waste disposal
Chemical handling
Guest relations
Floor polishing
Basic repair skills
Stain removal
Deep sanitization
Expert cleaning
Safe cleaning with chemicals
Customer service
Cleaning and sanitation
Task assignment
Timeline
Lead Housekeeper, Floor Tech
VA Medical Center
06.1998 - 12.2005
Lead Medical Record Clerk
VA Medical Center
05.1986 - 05.1998
Medical Clerk
VA, Medical Center
09.1978 - 05.1986
Customer Service - Customer Service
Cleveland Public Library
High School Diploma -
John F. KENNEDY High School