Ralph Toledo
Summary
I am out-going and detail-oriented professional with proven history of resourcefulness and reliability. Trained in basic software and customer service. Skilled at music with dedication to efficiency and accuracy. I am eager to dedicate my utmost effort to excel in any role and collaborate effectively with my team. Possessing strong skills in schedule management makes me well-suited for various positions. I am a fast learner with ample mental capacity to adapt swiftly to new challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Habit Burger Grill
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Food Prep Cook
Burger Boss
12.2022 - 02.2023
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Front of House Employee
Chick-fil-A
03.2022 - 12.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
Education
Associate of Arts - Music Composition
Orange Coast College
Costa Mesa, CA05.2025
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2023
Skills
- Hospitality Skills
- ID Verification
- Customer Assistance
- Returns Processing
- Bilingual
- Team Collaboration
- Problem-Solving
- Relationship Building
- Schedule Management
- Multi-Tasking
- Intermediate Computer Navigating
- Training and Mentoring
- Basic Math
Certification
- 4 Year dedication to Santa Ana High School Marching Band and Wind Ensemble
- Scholar Award (3.5 GPA) Santa Ana High School
- 2 Week Commitment EOPS Orange Coast College (Summer Hybrid)
Languages
Spanish
Limited Working
Timeline
Cashier
Habit Burger Grill
04.2023 - Current
Food Prep Cook
Burger Boss
12.2022 - 02.2023
Front of House Employee
Chick-fil-A
03.2022 - 12.2022
Associate of Arts - Music Composition
Orange Coast College
High School Diploma -
Santa Ana High School
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