RALPH TERRY
Kansas City,Missouri
Summary
Responsible and dependable Customer Service Representative with over 20 years’ hands on experience with different companies across Kansas and Missouri. Highly skilled in performing office support duties. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Client Service Representative
Quest Diagnostics
03.2017 - Current
- Liaison between laboratory and clients
- Providing critical test results; adding test into system; informing clients on required procedures needed; Answering general questions regarding billing inquires, posting/adjusting payments on client accounts
- Certified in SIGMA, QNX Management Systems
- Ralph.M.Terry@questdiagnostics.com
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant
Mad Jack's on Troost
05.2016 - Current
- Assure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions
Customer Service Representative
AllState
08.2015 - 01.2016
- Contacted renewals to discuss rates, coverage and discounts; followed up all inspections and resolves rejections; coordinated claims and client onboarding process; Maintained consistent high customer satisfaction
Medical Claim Specialist
UPS
08.2014 - 05.2015
- Gathered and processed information needed to complete medical insurance claims; Determined why a claim was denied; Investigated pending claims and resolved discrepancies via phone, insurance portals, via fax, etc.; Resolved claims rejections in a timely fashion
Customer Service Team Lead
Upper lake Processing
04.2012 - 08.2014
- Lead a team with enthusiasm; trained others with problem solving skills, time management readiness, and how-to provide a prompt solution by observing details quickly; gained leadership skills through one-on-one meetings, online training assessments and on the floor training.
Consultant Agent
Advanced America
01.2007 - 04.2012
- Assisted clients on how to maintain their finance, achieve their financial goals, and provilde alternative ways of relieving financial stress
Customer Service Representative
Farmer's Insurance Group
05.2009 - 05.2011
- Answered inbound calls pertaining to making a payment, understanding policy, and provided proof of insurance
IT Operational Support Analyst
T-Mobile
05.2003 - 01.2008
- Excerised computer skills; attended several training courses to remain fluent with updates; conducted extensive system audits
Customer Service
AT&T
05.2000 - 05.2003
- Answered inbound calls from wireless consumers to bill payments, changing rate plan, troubleshooting, and general inquiry
Education
GED - undefined
Wyandotte High School
Wyandotte, KansasNone - Computer Science And Programming
K.C.K.C.C
Kansas City,KsSkills
- Financial Consulting
- Informational Releases
- Database Maintenance
- Information Updates
- Customer Support
- Client Meetings
- Verbal and Written Communication
- Customer Needs Assessments
- Product and Service Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Client Service Representative
Quest Diagnostics
03.2017 - Current
Assistant
Mad Jack's on Troost
05.2016 - Current
Customer Service Representative
AllState
08.2015 - 01.2016
Medical Claim Specialist
UPS
08.2014 - 05.2015
Customer Service Team Lead
Upper lake Processing
04.2012 - 08.2014
Customer Service Representative
Farmer's Insurance Group
05.2009 - 05.2011
Consultant Agent
Advanced America
01.2007 - 04.2012
IT Operational Support Analyst
T-Mobile
05.2003 - 01.2008
Customer Service
AT&T
05.2000 - 05.2003
GED - undefined
Wyandotte High School
None - Computer Science And Programming
K.C.K.C.C
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