Raluca T Heiser
Pittsfield,Massachusetts
Summary
Organized Front Desk with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Dynamic and results-oriented professional with extensive experience in service delivery and customer experience oversight, notably at BERKSHIRE HEALTH SYSTEMS. Excelled in inventory management and training, enhancing operational efficiency and staff competency. Proven ability to identify and resolve problems proactively, boosting customer satisfaction and loyalty. Skilled in cash management and critical thinking, achieving significant improvements in service quality and sales performance.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
BERKSHIRE HEALTH SYSTEMS
10.2024 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Manager/Server
Prado's Cafe
10.2020 - Current
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed tables throughout dining room to execute service at highest level.
- Provided exceptional service to high volume of daily customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Managed opening and closing duties to facilitate restaurant operations.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
Front Desk Receptionist
Hampton Inn & Suites By Hilton
01.2020 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers, answered general questions and directed to appropriate locations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Kept records of room availability and guest accounts, manually or using computers.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Input and confirmed reservations for guests.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Responded to inquiries and room requests made online, by phone and via email.
- Posted incidental charges to ledgers, manually or by using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Drafted professional business documents, spreadsheets and correspondence.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Arranged tours, taxis or restaurant reservations for customers.
- Verified customer credit to establish payment method for accommodations.
- Arranged special accommodations for guests to enhance visitor experiences.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Assisted guests at check-in, providing information on various services within hotel.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Barista
Patisserie Lenox
07.2018 - 01.2020
- Received and accurately processed customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported highest standards of conduct and service to support company reputation.
- Collected payments and provided accurate change.
- Checked brewing equipment for proper functionality.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Utilized POS system to receive and process customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Provided customers with product details, coffee blends and preparation descriptions.
Associate
McDonald's Restaurant
06.2018 - 10.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Program Coordinator
Students Experience
06.2017 - 07.2018
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Logged program activities and maintained official station records for internal use and government review.
- Assisted students with filling out and submitting applications for admission.
- Maintained positive working relationship with fellow staff and management.
- Monitored programming regularly to check relevance, compliance with station guidelines and alignment with FCC regulations.
- Developed and implemented new program features to address needs.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Completed and processed applications for enrollment.
- Used social media, text and telephone communication methods to contact applicants.
- Assisted with customer requests and answered questions to improve satisfaction.
- Facilitated educational workshops, meetings and conferences associated with program.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Enroll new students in our work and travel program
- Prepare the new enrolled students for their work visa interview with the USA embassy
- Collect payments and deal with cash register
- Coordinate the enrollment team
Education
Bachelor of Communication - Public Relations, Advertising, And Applied Communication
National School of Administrative Studi
Bucharest06.2015
Skills
- Proactive Problem Identification
- Cash Management
- Service Delivery Coordination
- Customer Experience Oversight
- Sales Data Analysis
- Critical Thinking in Problem Resolution
- Menu Pricing and Writing
- Investigating Complaints
- Scheduling Staff
- Inventory Management
- Training and Onboarding
Timeline
Pharmacy Technician
BERKSHIRE HEALTH SYSTEMS
10.2024 - Current
Manager/Server
Prado's Cafe
10.2020 - Current
Front Desk Receptionist
Hampton Inn & Suites By Hilton
01.2020 - Current
Barista
Patisserie Lenox
07.2018 - 01.2020
Associate
McDonald's Restaurant
06.2018 - 10.2018
Program Coordinator
Students Experience
06.2017 - 07.2018
Bachelor of Communication - Public Relations, Advertising, And Applied Communication
National School of Administrative Studi
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