RALYIA BRANNON
Simpsonville,SC
Summary
Experienced with member services and customer support, ensuring high levels of member satisfaction. Utilizes effective communication and problem-solving skills to address member inquiries and resolve issues promptly. Track record of teamwork and adaptability to meet evolving member needs.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Member Service Associate
Prisma Health YMCA
Simpsonville, SC
10.2023 - Current
- Delivered exceptional customer support in dynamic settings.
- Maintained precise electronic records and upheld data accuracy standards.
- Assisted clients in choosing programs and addressing general questions.
- Facilitated daily operations to promote uninterrupted workflow.
- Operate Daxco and Oracle systems for real-time troubleshooting discrepancies, and transaction verification
- Executed billing transactions and provided exceptional customer service.
- Facilitated member tours of facility to enhance engagement and understanding.
Phlebotomy Clinical Student
Prisma Health Greenville Memorial Hospital
Greenville, SC
- 02.2026
- Performed 150 successful venipunctures and capillary collections
- Collected specimens from adult and geriatric patients
- Verified patient identity and ensured accurate specimen labeling
- Followed OSHA, HIPAA, and infection control protocols
- Processed and transported specimens according to laboratory standards
- Maintained professionalism and patient comfort in fast-paced hospital settings
Phlebotomy Clinical Student
Bon Secours St. Francis/Primary Care
Greenville, SC
- 02.2026
- Performed 150 successful venipunctures and capillary collections
- Collected specimens from adult and geriatric patients
- Verified patient identity and ensured accurate specimen labeling
- Followed OSHA, HIPAA, and infection control protocols
- Processed and transported specimens according to laboratory standards
- Maintained professionalism and patient comfort in fast-paced hospital settings
Education
High School Diploma -
Woodmont High School
Greenville, SC05.2023
Phlebotomy Training Certification -
Greenville Technical College
Greenville, SC02.2026
Skills
- Led initiatives to improve patient communication strategies and enhance satisfaction
- Oversaw meticulous attention to detail in operational processes
- Streamlined time management practices to increase productivity
- Fostered team collaboration to achieve project milestones
- Elevated customer service standards through proactive engagement
- Cultivated a culture of patience and composure in high-pressure environments
- Championed a goal-oriented mindset to drive team performance
- Enhanced data entry systems for improved accuracy and efficiency
Certification
- CPR/BLS
- Phlebotomy Training Certificate - Greenville Technical College 2026
Timeline
Member Service Associate
Prisma Health YMCA
10.2023 - Current
Phlebotomy Clinical Student
Bon Secours St. Francis/Primary Care
- 02.2026
Phlebotomy Clinical Student
Prisma Health Greenville Memorial Hospital
- 02.2026
High School Diploma -
Woodmont High School
Phlebotomy Training Certification -
Greenville Technical College