Rama Tutari
Houston
Summary
Operations and client-experience professional with over 5 years in wellness retail and team leadership, transitioning into human resources. Proven track record in building high-performing teams and enhancing employee engagement to achieve business objectives. Expertise in data-driven decision-making, resulting in a 30% increase in service bookings and a consistent sales close rate of 25-28%. Experienced in coaching, scheduling, and performance management to optimize team effectiveness.
Overview
5
5
years of professional experience
Work History
Operations & Marketing Lead Assistant Manager
Massage Envy
Edgewater
08.2024 - 01.2026
- Managed daily HR operations for 1500+ member clinic, ensuring efficient workforce scheduling and shift coverage.
- Monitored team performance via KPI tracking, achieving a close rate of 25–28%, exceeding industry average of 15%.
- Supported onboarding and training of new hires, reinforcing performance expectations and enhancing service consistency.
- Maintained accurate employee records and operational documentation, ensuring compliance and reporting accuracy.
- Coached team members on performance and communication, resulting in a 20% increase in add-on attach rate.
- Partnered with leadership to identify performance gaps, improving employee engagement and retention rates.
- Led cross-functional initiatives to enhance service delivery, re-engaging 15% of inactive members.
- Executed data-driven marketing strategies, boosting service bookings by 30% within six months.
Clinic Coordinator / Sales Associate
Massage Envy
Edgewater
02.2023 - 08.2024
- Supported daily clinic operations by coordinating scheduling and client flow in high-volume environment.
- Exceeded sales targets, achieving membership close rate of 25-28% through consultative interactions.
- Managed membership enrollments, billing, and payment processing with high accuracy using CRM and POS systems.
- Maintained organized client records and appointment data to ensure operational accuracy.
- Delivered personalized client experiences, leading to increased retention and positive feedback.
- Assisted with onboarding for new hires, reinforcing service standards and processes.
- Collaborated with team members and leadership to drive service improvements.
- Recognized for exceptional performance and leadership potential, resulting in promotion to assistant manager role.
Life Enrichment Manager
Sunrise Senior Living
NJ
01.2021 - 01.2022
- Created and implemented wellness and recreational programs for over 100 residents, boosting participation by 15%.
- Coordinated staff and volunteers to execute community-driven events effectively.
- Collaborated with care teams to enhance individualized resident engagement plans.
- Organized events and activities that fostered social interaction and community involvement.
Education
BBA - Health Services Management
Berkeley College
Woodland Park, NJ12-2020
Skills
- Employee relations and workplace support
- Onboarding coordination and new hire assistance
- Staff training and performance coaching
- Performance management and KPI tracking
- Workforce scheduling and shift coordination
- Employee engagement and retention strategies
- HR operations and administrative support
- Process improvement and workflow optimization
- Data tracking, reporting, and recordkeeping
- CRM and POS systems
- Microsoft Excel and Google Sheets
- Cross-functional communication and team collaboration
Websites
Accomplishments
Increased Instagram reach by 78% and engagement by 60% through data-driven content strategy
Boosted service bookings by 30% within six months through targeted campaigns
Sustained a 25–28% sales close rate (vs. 15% industry average)
Increased add-on attach rate by 20% through team coaching and performance development
Re-engaged 15% of inactive clients through targeted outreach initiatives
Awarded Highest Net Member Growth (2024) for top regional performance
Boosted service bookings by 30% within six months through targeted campaigns
Sustained a 25–28% sales close rate (vs. 15% industry average)
Increased add-on attach rate by 20% through team coaching and performance development
Re-engaged 15% of inactive clients through targeted outreach initiatives
Awarded Highest Net Member Growth (2024) for top regional performance
Timeline
Operations & Marketing Lead Assistant Manager
Massage Envy
08.2024 - 01.2026
Clinic Coordinator / Sales Associate
Massage Envy
02.2023 - 08.2024
Life Enrichment Manager
Sunrise Senior Living
01.2021 - 01.2022
BBA - Health Services Management
Berkeley College