Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ramaj James

Philadelphia,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon Fresh
Philadelphia, PA
10.2024 - 09.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed online orders as well as in store orders, ensuring accuracy and timeliness in fulfillment.
  • Collaborated with team members to enhance customer satisfaction experiences.
  • Utilized Amazon Fresh systems for inventory management and order tracking.
  • Maintained service quality under pressure.

Package Handler

UPS
Philadelphia, PA
10.2023 - 01.2024
  • Sorted packages & equipment from conveyor belts to several different trucks for efficient loading and delivery routes.
  • Always cooperated with my crew to drive successful results.
  • Maintained cleanliness and organization of work area to ensure safety compliance.

Swim Instructor

Columbia North YMCA
Philadelphia, PA
04.2021 - 01.2024
  • Instructed swim lessons for various age groups, enhancing swimming skills and safety awareness.
  • Provided constructive feedback to swimmers, fostering improvement and confidence in water skills.
  • Was often required to lifeguard, monitoring pool activities to ensure compliance with safety regulations and guidelines.

Landscape Worker

Allen Coulter Landscaping
Philadelphia, PA
07.2018 - 03.2023
  • Operated landscaping equipment, ensuring proper maintenance and safety protocols. This included lawnmowers, hedge trimmers, and leaf blowers.
  • Implemented effective weed control measures to enhance landscape appearance and health.
  • Conducted routine site inspections to identify maintenance needs and address issues promptly.

Education

HVACR

Orleans Technical College
Philadelphia, PA
12.2025

High School Diploma -

Academy At Palumbo
Philadelphia, PA
06.2023

Skills

  • Customer service
  • Hardworking
  • Active listening
  • Critical thinking
  • Poise
  • Problem resolution
  • Customer relations
  • Relationship building
  • Product knowledge
  • Proficient
  • Team development

Certification

• HVAC Universal Certification

• OSHA

Timeline

Customer Service Representative

Amazon Fresh
10.2024 - 09.2025

Package Handler

UPS
10.2023 - 01.2024

Swim Instructor

Columbia North YMCA
04.2021 - 01.2024

Landscape Worker

Allen Coulter Landscaping
07.2018 - 03.2023

HVACR

Orleans Technical College

High School Diploma -

Academy At Palumbo
Ramaj James