RAMAMOORTHY CHANDRASEKARAN
Frisco,United States
Summary
Product Management Leader with extensive experience driving successful digital transformations in mortgage servicing and originations. Skilled in leading cross-functional teams to deliver innovative self-service solutions and streamline enterprise integrations, enhancing customer experiences and operational efficiency across all client and team member facing channels.
Overview
20
20
years of professional experience
Work History
VP Product Management
Rocket Mortgage / Rocket Companies
, United States
10.2025 - Current
- Integration & Core Migration: Lead product strategy and enterprise integration initiatives following Rocket's acquisition of Mr. Cooper, spanning mortgage servicing platforms, loan migrations, borrower experience, core servicing modernization, and next-generation loss mitigation capabilities.
- Directed product strategy and integration initiatives post-Rocket's acquisition of Mr. Cooper, leading cross-platform migrations, modernizing backend core systems, and developing next-generation loss mitigation platforms.
- Led complex migration of mortgage servicing portfolios from legacy MSP to LSAMS, defining product requirements, migration strategy, and implementation priorities while enhancing customer experience.
- Led end-to-end development of ASCENT (Advance Servicing Client Experience Navigation and Tracking), a loss mitigation platform supporting various investor programs, and built digital self-service hardship intake tools to streamline document collection.
- Client Experience Transition: Drive frontend user transition to deliver a frictionless experience moving Mr. Cooper client accounts to Rocket.com.
- Decision Engine & Automation: Architect an automated Decision Engine providing real-time hardship relief options to clients while streamlining operational workflows for team members.
- GenAI Document Processing: Launched an Intelligent Document Processing (IDP) engine powered by Computer Vision and LLMs to auto-extract, classify, and audit income/asset documents (W-2s, paystubs, tax returns), cutting manual underwriting review times by 45%.
- Conversational AI Assistant: Spearheaded the rollout of an AI-powered borrower assistant for mortgage servicing web/mobile platforms, handling 50%+ of routine borrower inquiries (payment, escrow, payoff requests) with a 90% resolution rate.
- Hardship & Loss Mitigation AI Engine: Productized a predictive ML decision engine analyzing borrower risk factors to proactively identify hardship triggers and auto-generate compliant modification/repayment plans.
AVP Product Management
Mr. Cooper
, United States
09.2018 - 10.2025
- Digital Product Strategy & Portfolio Leadership: Led product strategy and roadmap development for flagship mortgage servicing digital platforms, including mrcooper.com and mobile applications, supporting approximately 5 million serviced clients across the portfolio.
- Product Vision & Executive Strategy: Partnered with executive leadership and business stakeholders to define product vision, prioritize strategic initiatives, and deliver capabilities aligned with client needs, business objectives, customer experience, and revenue growth.
- Product Portfolio & Prioritization: Led product planning and prioritization across multiple teams, balancing customer value, business impact, and technical feasibility to maximize strategic initiative delivery.
- Payment Transformation: Led a major payment vendor transformation, migrating mortgage payment capabilities from ACI to Paymentus across mrcooper.com and mobile applications; directed product integration, customer experience, and implementation activities through successful launch.
- Money Movement & Business Integration: Partnered closely with the Business and Cashiering teams throughout the payment migration to ensure accurate and reliable money movement, payment processing, reconciliation, and end-to-end operational readiness.
- Cross-Functional Product Delivery: Collaborated with Product Design, Technology, Marketing, Customer Support, Mortgage Operations, and business stakeholders to deliver integrated product releases and ensure enterprise readiness, training, adoption, and go-to-market execution.
- Product Discovery & Customer Experience: Drove end-to-end product discovery and solution development using customer insights, market research, journey analysis, prototyping, and cross-functional collaboration to identify opportunities to improve borrower self-service and engagement.
- Private Label & Client Management: Managed product relationships and delivery requirements for nine private-label mortgage clients, translating client needs into scalable product capabilities and improved servicing experiences.
- Revenue & Digital Adoption: Drove initiatives to increase AutoPay adoption and paperless enrollment, enhancing customer engagement and supporting operational efficiency.
- Executive Stakeholder Alignment: Established strong executive and stakeholder alignment through roadmap reviews, product showcases, and strategic planning sessions, driving initiatives from discovery and strategy through implementation, launch, and continuous optimization.
- Led product management initiatives for flagship mortgage servicing digital platforms, including mrcooper.com and mobile apps, delivering comprehensive self-service capabilities for millions of mortgage customers.
Principal Product Manager
Mr. Cooper
Chennai, India
01.2016 - 01.2018
- Led product architecture and roadmap design for self-service mortgage portals, enhancing delivery rigor across distributed cross-functional pods.
Manager – Delivery / Product & Account Manager
Virtusa Private Limited
Chennai, India
07.2011 - 09.2016
- Product Manager – Virgin Media (UK): Managed end-to-end mobile app product portfolio for Field Service Technicians, identified field pain points, and delivered a multi-phase digital roadmap to enhance service efficiency.
- Product Manager – Martin Dawes System & Telecity: Spearheaded end-to-end delivery of 7 complex software projects across Colombo and Hyderabad, managing 50+ engineers. Authored comprehensive Statements of Work (SOWs) and secured £150k/quarter in account extensions while introducing new onshore delivery models.
- Account Manager – Trouble to Resolve (T2R): Directed 5+ key platform projects (iRAMS, MI/MPRA, RRT/PT, Autofix) using Agile methodologies, ensuring timeline adherence through tracking of Delivery Maturity and Rigor Indexes.
- Business Analyst / Senior Consultant – Reactive Repair Tool: Defined business and functional requirements (URD/FRD) for complex diagnostic tools, conducted gap analysis, and created process flow diagrams to clarify project objectives.
Senior Technical Associate
Tech Mahindra
Chennai, India
10.2006 - 07.2011
- Served as Senior Developer and Functional Consultant for 'Resolve', a retail broadband diagnostic system enabling call center agents to efficiently address broadband service issues.
- Coordinated requirement gathering, sprint backlogs, buffer estimates, and deployment timelines with technical leads and portfolio managers to ensure timely project delivery.
Education
M.S. - Telecommunication & Software Engineering
BITS Pilani
01-2009
B.Tech. - Information Technology
Madha Engineering College
Chennai, India01-2006
Skills
- Mortgage Servicing
- Mortgage Originations
- GSE & Government Programs
- Product Innovation
- Digital Self-Service
- Market strategy
- Market Trend Analysis
- Strategic Planning
- Agile Product Planning
- Lifecycle management
- Competitive Analysis
- Stakeholder management
- Cross-functional leadership
International Work And Client Engagements
- United States (Rocket Mortgage): Post-acquisition integration, core servicing migrations, and Loss Mitigation products.
- United States (Mr. Cooper): Digital Product Leadership for Mortgage Servicing Web & Mobile platforms.
- United Kingdom (Virgin Media): Domain SME for 10-week ASD mobile app development initiative.
- United Kingdom (British Telecom): Onsite research and release planning partner for test/diagnostics tools.
Selected Strategic Impact
- Post-Acquisition Integration: Spearheaded the technical and functional product integration following Rocket's acquisition of Mr. Cooper, executing seamless loan migrations and core architecture updates.
- Digital Mortgage Transformation: Successfully migrated Mr. Cooper clients to Rocket.com while implementing LSAMS as the backend core servicing engine.
- Cost Optimization: Delivered a multi-system transformation for British Telecommunications moving from COTS products to an open-source model, saving £10M annually.
- CPE Reduction Strategy: Designed an Accelerated Service Design (ASD) mobile application roadmap for Virgin Media, cutting customer premises equipment (CPE) swaps by ~50%.
Timeline
VP Product Management
Rocket Mortgage / Rocket Companies
10.2025 - Current
AVP Product Management
Mr. Cooper
09.2018 - 10.2025
Principal Product Manager
Mr. Cooper
01.2016 - 01.2018
Manager – Delivery / Product & Account Manager
Virtusa Private Limited
07.2011 - 09.2016
Senior Technical Associate
Tech Mahindra
10.2006 - 07.2011
M.S. - Telecommunication & Software Engineering
BITS Pilani
B.Tech. - Information Technology
Madha Engineering College