Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raman Sandhu

Summary

Dynamic professional with a strong background in patient care at Virginia Mason Hospital, excelling in clinical education and data gathering. Proven ability to enhance customer service and office administration through effective communication and leadership. Recognized for developing training programs that significantly improved team integration and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Observer

Virginia Mason Hospital
02.2024 - Current
  • Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
  • Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
  • Assisted patients with daily activities, promoting independence and overall wellbeing.
  • Documented accurate patient information within electronic health records, maintaining confidentiality standards as required by HIPAA regulations.

Concierge

Alaska Airlines
05.2021 - 02.2024
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Administrative Assistant/Receptionist

Swissport
03.2019 - 05.2021
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Produced monthly reports using advanced Excel spreadsheet functions.

Supervisor

Qdoba
04.2016 - 03.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Education

Associate of Arts -

Highline College
DesMoines, WA
05-2022

High School Diploma -

Tyee High School
SeaTac, WA
06-2019

Skills

  • Clinical education
  • Data gathering
  • Office administration
  • Customer service
  • Data entry
  • Microsoft Word

Certification

BLS

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Patient Observer

Virginia Mason Hospital
02.2024 - Current

Concierge

Alaska Airlines
05.2021 - 02.2024

Administrative Assistant/Receptionist

Swissport
03.2019 - 05.2021

Supervisor

Qdoba
04.2016 - 03.2019

Associate of Arts -

Highline College

High School Diploma -

Tyee High School

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