Ramanpreet Kaur
Portage,MI
Summary
Accomplished Business Owner and banking professional with a proven track record at Brookside Market and TCU, excelling in customer satisfaction and financial management. Expert in relationship building, strategic planning, and problem-solving, consistently enhancing operational performance. Achieved significant improvements in customer loyalty and financial outcomes through innovative solutions and exceptional service.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
13
13
years of professional experience
Work History
Business Owner
Brookside Market
545 E Allegan St
06.2019 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Organized and scheduled staff to maximize efficiency in the store.
- Managed inventory levels, restocking shelves as needed.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Ensured compliance with state and local laws regarding business operations.
Relationship Banker
TCU
Elkhart, IN
01.2016 - 04.2019
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Personal Banker
HAB Bank
Edison, NJ
12.2011 - 06.2014
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Education
BBA - Business Administration And Management
Indiana University
IN06-2011
Skills
- Customer service
- Relationship building and management
- Branch operations
- Customer relations
- Attention to detail
- Customer satisfaction
- Financial Management
- Strategic Planning
- Employee Training
- Project Management
- Quality Assurance
- Purchasing and planning
- Team Collaboration and Leadership
- Public Speaking
- Invoice Processing
- Confidentiality
- Bookkeeping knowledge
- Excellent Communication
- Organizational Skills
- Schedule Management
- Relationship Building
- Problem-Solving
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Professional Working
English
Full Professional
Timeline
Business Owner
Brookside Market
06.2019 - Current
Relationship Banker
TCU
01.2016 - 04.2019
Personal Banker
HAB Bank
12.2011 - 06.2014
BBA - Business Administration And Management
Indiana University