

Dynamic Customer Service Representative with proven expertise at CVS Pharmacy, excelling in conflict resolution and customer satisfaction. Leveraged critical thinking to enhance complaint handling, resulting in increased customer loyalty. Proficient in data entry and call management, consistently delivering exceptional service and fostering positive client relations.
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Team development
Documentation
Administrative support
Prioritization
Quality control
Product sales
Multi-line phone talent