Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Ramara Johnson

Ramara Johnson

Saint Albans,NY

Summary

Dynamic Customer Service Representative with proven expertise at CVS Pharmacy, excelling in conflict resolution and customer satisfaction. Leveraged critical thinking to enhance complaint handling, resulting in increased customer loyalty. Proficient in data entry and call management, consistently delivering exceptional service and fostering positive client relations.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
New York, NY
04.2015 - 11.2024
  • Assisted customers with inquiries, product selection, and issue resolution.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained inventory accuracy through regular stock checks and replenishment.
  • Educated customers on loyalty programs and promotions to enhance engagement.
  • Handled customer complaints professionally, ensuring satisfaction and retention.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

CubeSmart
New York, NY
04.2020 - 04.2023
  • Assisted customers with inquiries, product selection, and issue resolution.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained inventory accuracy through regular stock checks and replenishment.
  • Educated customers on loyalty programs and promotions to enhance engagement.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma - Hospitality

Scott High School
New York, NY

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Microsoft Excel

Payment processing

Client relations

Customer satisfaction measurement

Professional telephone demeanor

Call center operations

Microsoft outlook

Scheduling

Follow-up skills

Call management

Product knowledge

Paperwork processing

Team development

Documentation

Administrative support

Prioritization

Quality control

Product sales

Multi-line phone talent

Timeline

Customer Service Representative

CubeSmart
04.2020 - 04.2023

Customer Service Representative

CVS Pharmacy
04.2015 - 11.2024

High School Diploma - Hospitality

Scott High School
Ramara Johnson