Ramatoulaye Diallo
Plattsburgh,NY
Summary
Dynamic Customer Service Representative with proven success at Walmart, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Bilingual in French and English, skilled in data entry, and effective at communication, consistently delivering satisfactory resolutions in high-pressure situations. Recognized for maintaining professionalism and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
06.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Plattsburgh High School
Plattsburgh, NY12-2018
High School Diploma -
Lycée Jules Ferry
Abidjan, Côte D’Ivoire07-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication – Excellent interpersonal and verbal skills in both French and English
- Teamwork & Independence – Capable of working both independently and collaboratively
- Computer Skills – Knowledge of office software, internet navigation, and professional email use
Accomplishments
I was elected best employee of the month at Walmart during September 2024
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Walmart
06.2023 - 04.2025
High School Diploma -
Plattsburgh High School
High School Diploma -
Lycée Jules Ferry
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