Ramell Thompson
Portland,OR
Summary
Motivated customer service and administrative professional with 10+ years of experience in sales, technical support, and team leadership. Skilled in Microsoft Office, records management, and CRM systems. Recognized for strong problem-solving, adaptability, and the ability to train and supervise staff. Certified in phlebotomy, with additional experience in warehouse operations and healthcare support. Seeking to leverage leadership and customer service expertise into a supervisory or managerial role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
Envision Branding, LLC
Portland, OR
10.2023 - Current
- Cold calling B2B and providing exemplary customer service
- Problem solving between clients and consumers
- Maintaining clean and organized work space
- Assisted in setting up automated processes within the CRM system to improve customer experience
Admin Assistant
Divine Hair LLC
South Carolina
09.2017 - Current
- Processed online orders and returns
- Assisted with tracking of packages and scheduling meetings
- Performed upselling and served as liaison between customers and clients
Warehouse Associate
Savannah Distribution
Atlanta, GA
05.2021 - 08.2023
- Processed purchase orders and loads into tracking software to maintain inventory accuracy
- Unloaded delivery trucks and restocked inventory
- Maintained updated inventory logs throughout each day
Sales Consultant
AT&T
Atlanta, GA
09.2019 - 05.2022
- Recommended products and services based on customer needs
- Provided product information and technical support
- Handled cash and processed bank drops
CSR / Tech Support
Conduent
Raleigh, NC
03.2017 - 06.2019
- Tailored solutions for customers to enhance product/service experience
- Researched and resolved technical issues over the phone
- Trained and supervised new employees while navigating multiple computer applications
Cashier / CSR
Jersey Mike's
Columbia, SC
12.2012 - 08.2015
- Processed payments and prepared food orders
- Completed end-of-shift reports and stocked inventory
Education
High School Diploma -
Irmo High School
Columbia, SCSome College - Communication
Savannah State University
Savannah, GAPhlebotomy Certificate -
Oquirrh Mountain Phlebotomy School
Portland, ORSkills
- Customer Service & Sales: Customer Relations, Upselling, Conflict Resolution, Technical Support, CRM Systems, Cash Handling
- Administrative & Office: Microsoft Office Suite (Word, Excel, PowerPoint), Data Entry, Records Management, Document Processing, Email & Scheduling, Transaction Processing
- Leadership & Training: Employee Training, Staff Supervision, Team Collaboration, Training Coordination, Problem Solving, Critical Thinking
- Warehouse & Logistics: Inventory Control, Order Processing, Shipping & Receiving, Material Handling, Forklift/Reach Truck Operation, RF Scanner Use
- Healthcare & Support: Phlebotomy (Certified), Patient Care, Infection Control, Specimen Collection, Health & Safety Compliance
Certification
- Phlebotomy Technician (PT)
- Pallet Jack Certified
Timeline
Sales Representative
Envision Branding, LLC
10.2023 - Current
Warehouse Associate
Savannah Distribution
05.2021 - 08.2023
Sales Consultant
AT&T
09.2019 - 05.2022
Admin Assistant
Divine Hair LLC
09.2017 - Current
CSR / Tech Support
Conduent
03.2017 - 06.2019
Cashier / CSR
Jersey Mike's
12.2012 - 08.2015
High School Diploma -
Irmo High School
Some College - Communication
Savannah State University
Phlebotomy Certificate -
Oquirrh Mountain Phlebotomy School