Ramesh BK
Saint Cloud,FL
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent safety standards, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager (Owner)
BK Adventure
01.2016 - Current
- Founded and operated Florida's most successful bioluminescence tour company.
- Created new activities to help scale business and increase revenue.
- Created safety standards for the local industry through new procedures and training.
- Maintained all local, state and federal licenses and permits and ensured compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Supervisor / Zipline
Florida EcoSafaris At Forever Florida
01.2012 - 11.2015
- Zipline Supervisor overseeing staff procedures and training.
- Zipline Maintenance Technician ensuring safety of equipment and inspection readiness.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment problems and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Developed and implemented strategies to improve maintenance processes.
- Replaced worn or broken parts on machines and equipment.
- Inspected, tested and adjusted mechanical systems to facilitate proper functioning.
Owner /Rock Climbing Instructor
Hardcore Nepal Adventures Pvt. Ltd.
01.2009 - 01.2012
- Founded one of Nepal's top adventure tour companies
- Listed in the Lonely Planet as the #1 company for canyoning and rock climbing in Nepal.
- Recruited and employed local guides for extreme adventure day trips like canyoning, climbing, whitewater kayaking, and caving
- Handled day to day business operations, organized tours, focused on customer service to ensure excellent experiences for guests, and trained guides
- Trained guides in climbing safety for rock climbing and canyoning.
- Maintained equipment and kept logs of use for replacement.
- Sourced equipment from local and international vendors.
- Conducted intensive training camps on climbing and canyoneering rescue for international guides.
- Maintained PCGI certification from Climbing Guide Association.
- Maintained Nepal Mountaineering Guide Certification.
Adventure Guide (Rafting, Ziplining, Climbing)
Ace Adventure Resort
01.2011 - 10.2011
- Assisted with adventure education trip preparation by rigging rafts, preparing food and planning routes.
- Delivered effective safety debriefings to guests to promote safe environment.
- Developed personal knowledge of New River Gorge National Park (as it is now known) to enhance quality programming on adventure education trips.
- Established positive relationships with tour members through fun and engaging conversation.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Guided groups of up to 20 people on scheduled rock climbing and ziplining tours.
- Guide whitewater rafts through Class II-V rapids.
- Checked tour equipment for cleanliness, safety and functionality.
- Received Swift Water Rescue Training, Rafting Guide Training, Ziplining Training and CPR Certification.
Education
Certified Guide - Kayaking Safety
American Canoe And Kayak Association (ACA)
03.2017
Certified Guide - Climbing
Professional Climbing Guides Institute (PCGI)
05.2010
Certified Guide - Mountaineering And Climbing
Nepal Mountaineering Association
Kathmandu, Nepal02.2009
GED -
Kabilash Government School
Chitwan, Nepal01.2002
Timeline
Operations Manager (Owner)
BK Adventure
01.2016 - Current
Supervisor / Zipline
Florida EcoSafaris At Forever Florida
01.2012 - 11.2015
Adventure Guide (Rafting, Ziplining, Climbing)
Ace Adventure Resort
01.2011 - 10.2011
Owner /Rock Climbing Instructor
Hardcore Nepal Adventures Pvt. Ltd.
01.2009 - 01.2012
Certified Guide - Kayaking Safety
American Canoe And Kayak Association (ACA)
Certified Guide - Climbing
Professional Climbing Guides Institute (PCGI)
Certified Guide - Mountaineering And Climbing
Nepal Mountaineering Association
GED -
Kabilash Government School