Ramez Wisa
Overview
6
6
years of professional experience
Work History
Sales Consultant
Kia Dealership
Marshfield, Massachusetts
04.2026 - 08.2026
- Assisted customers in selecting vehicles based on their needs, lifestyle, budget, and driving habits.
- Conducted needs assessments by asking questions about family size, daily driving, vehicle usage, and financial goals to recommend the most suitable vehicle.
- Evaluated customer interest and guided them through the vehicle purchasing process from initial contact to delivery.
- Detailed vehicle features, technology, safety systems, and performance options during showroom presentations and test drives to enhance customer understanding and satisfaction.
- Presented pricing, lease, and finance options while clearly explaining monthly payments, down payment requirements, and available programs.
- Negotiated agreements with customers and management to finalize sales, ensuring both parties achieved favorable outcomes.
- Coordinated vehicle trade-in evaluations and gathered customer information for pricing and financing options.
- Cultivated customer relationships by delivering professional service, addressing concerns promptly, and maintaining follow-up throughout the sales process.
- Worked closely with sales managers to structure deals and help customers find solutions that fit their budgets.
Product Specialist
Kia Dealership
01.2024 - 01.2026
- Explained vehicle technology features to customers, focusing on safety systems and driver assist tools to enhance user understanding.
- Assist customers with connecting smartphones, setting up Apple CarPlay/Android Auto, and configuring in-car settings.
- Educated customers on electric vehicle charging, battery usage, and charging station options to promote informed vehicle ownership.
Customer Service / Order Taker
West Hanover Pizzeria
01.2023 - 01.2024
- Addressed customer questions, special requests, and order issues efficiently in a fast-paced environment.
- Processed customer orders in person and over the phone, ensuring accuracy and professionalism.
- Facilitated daily operations to ensure smooth service during peak hours.
Cashier / Drive-Thru Order Taker
McDonald's
01.2022 - 01.2023
- Managed drive-thru window for timely and accurate order delivery, enhancing customer service.
- Facilitated friendly and efficient customer experience during peak hours at register, improving overall service quality.
- Operated register, processed payments, provided accurate change to ensure customer satisfaction.
Drive-Thru Order Taker
Dunkin' Donuts
01.2021 - 01.2022
- Processed customer orders through drive-thru headset system, prioritizing speed and accuracy.
- Verified order accuracy and facilitated quick delivery to enhance customer satisfaction.
- Collaborated with team members to streamline operations and minimize wait times.
Education
Bachelor of Science - Cybersecurity
Wentworth Institute of Technology
Boston, MA08-2028
High School Diploma -
Weymouth High School
Weymouth, MA06-2024
Skills
- Network Software: Nmap Wireshark, Metasploit DNS/DHCP VMware Workstation
- Programming: Python Java
- Operating Systems: Windows 8/11 Ubuntu Kali Linux
- Sales Presentation
- Tools & Software: Eclipse Microsoft Office Git/GitHub
- Personal Skills: Communication Skills Problem Solving Relationship Building
- Job Skills: Sales Closing Techniques Customer Service Sales and Negotiation
PROJECTS
- IPv4 Routing, NAT & Firewall Lab — Network Administration, COMP2150
- Configured a Windows Server 2022 VM as an IP gateway router across three virtual networks, set static IPs via PowerShell and enabled NAT and LAN routing
- Set up a DHCP Relay Agent and DNAT port forwarding rules to route cross-subnet traffic; restricted DNS server access using a scoped Windows Firewall inbound rule
Timeline
Sales Consultant
Kia Dealership
04.2026 - 08.2026
Product Specialist
Kia Dealership
01.2024 - 01.2026
Customer Service / Order Taker
West Hanover Pizzeria
01.2023 - 01.2024
Cashier / Drive-Thru Order Taker
McDonald's
01.2022 - 01.2023
Drive-Thru Order Taker
Dunkin' Donuts
01.2021 - 01.2022
Bachelor of Science - Cybersecurity
Wentworth Institute of Technology
High School Diploma -
Weymouth High School