Rami Hammad
Manassas,VA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
AT&T
05.2023 - Current
- Achieved and consistently surpassed monthly and quarterly sales targets, leading the team in revenue generation
- Built and maintained a robust client base by proactively identifying potential customers, conducting cold calls, and nurturing leads through the sales funnel
- Cultivated strong customer relationships by understanding their unique needs and providing tailored solutions, resulting in a high rate of customer retention and loyalty
- Conducted product presentations and demonstrations to showcase features and benefits, effectively converting prospects into loyal customers.
Bank Teller
PNC Bank
Manassas, VA
10.2022 - 05.2023
- Process transactions such as deposits, withdrawals, and payments accurately and efficiently
- Respond to customer inquiries and provide information on banking products and services
- Assist customers with account openings and closings
- Identify opportunities to promote and sell banking products and services to customers
- Handle and safeguard confidential customer information
- Provide excellent customer service to ensure customer satisfaction and loyalty.
CSR - Customer Service Representative
Bin Deals of Manassas
Manassas, VA
06.2021 - 08.2022
- Scheduling shifts and maintaining inventory
- Evaluating employee performance
- Responsible for answering inquiries from customers, such as questions about products, services, and policies
- Process orders for customers, such as taking orders for products or services over the phone or through email
- Responsible for providing feedback to management on customer trends or issues that they encounter while interacting with customers.
Education
Bachelor’s degree in management information systems -
George Mason University
05.2024
Associate degree in business administration -
Northern Virginia Community College
04.2022
Skills
- Critical thinking
- Data analysis
- SQL
- Logical decision-making
Certification
- PMI-ACP (in progress)
Timeline
Assistant Manager
AT&T
05.2023 - Current
Bank Teller
PNC Bank
10.2022 - 05.2023
CSR - Customer Service Representative
Bin Deals of Manassas
06.2021 - 08.2022
Bachelor’s degree in management information systems -
George Mason University
Associate degree in business administration -
Northern Virginia Community College
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