Rami Yousif
Coral Springs
Summary
Experienced Hotel General Manager with 9+ years of progressive leadership across Marriott, Fairfield Inn, and Holiday Inn Express. Proven in driving guest satisfaction, operational efficiency, financial performance, and successful renovations. Skilled in team development, GSS improvement, payroll control, and brand compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Courtyard by Marriott
Coral Springs
06.2024 - Current
- Lead operations for a 110-room full-service property, overseeing all departments and driving performance in guest service, cleanliness, and maintenance.
- Directed post-renovation rollout including new mattresses, tile flooring, and furniture to meet Marriott brand standards.
- Implemented GSS incentive programs and service recovery training, resulting in steady score improvements.
- Manage financial operations including QuickBooks reconciliation, payroll, vendor payments, and labor budgeting.
- Reorganized departmental accountability by empowering supervisors to manage scheduling, inventory, and day-to-day decisions.
General Manager
Fairfield Inn By Marriott
Farmington Hills
09.2021 - 06.2024
- Led a full-property renovation including guestroom upgrades, hallway carpet, and FF&E replacements with minimal guest disruption.
- Increased GSS and online scores through consistent staff coaching, audits, and guest engagement.
- Handled all hotel financials including payroll, QuickBooks entries, and daily bank matching.
- Reduced costs by implementing efficient supply ordering, waste control, and labor management practices.
- Strengthened culture and reduced turnover through consistent recognition and staff development efforts.
Front Desk Supervisor
Holiday Inn Express
Wixom
09.2016 - 08.2021
- Supported renovation by coordinating room status, vendor access, and minimizing guest disruption.
- Trained and led front desk staff in IHG standards, audit preparation, and guest service excellence.
- Served as the main point of contact for guest complaints and service recovery during renovation.
- Assisted GM with operational reporting, cash handling, and staff scheduling.
- Improved check-in efficiency and trained staff on upselling techniques to increase revenue.
Education
Bachelor of Arts - Political Science
Wayne State University
Detroit, MI08-2021
Bachelor of Science - Public Health
Wayne State University
Detroit, MI08-2021
Master of Science - Healthcare Administration
Michigan State University
East Lansing, MISkills
- Hotel Operations Management
- Guest Satisfaction & GSS Performance
- Financial Management & Budgeting
- QuickBooks & Bank Reconciliation
- Payroll & Labor Control
- Vendor & Invoice Management
- Renovation & CapEx Project Management
- Revenue Optimization
- Marriott systems (FOSSE, MGS, GXP)
- Team Leadership & Staff Development
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Accomplishments
- 25th Annual ROSE Award Winner for Excellence in Hospitality – 2018
Recognized by the Detroit Metro Convention & Visitors Bureau for outstanding service, leadership, and commitment to guest satisfaction in the hospitality industry.
Certification
- ServSafe Food Protection Manager Certification – Valid through January 23, 2030
References
References available upon request.
Timeline
General Manager
Courtyard by Marriott
06.2024 - Current
General Manager
Fairfield Inn By Marriott
09.2021 - 06.2024
Front Desk Supervisor
Holiday Inn Express
09.2016 - 08.2021
Bachelor of Arts - Political Science
Wayne State University
Bachelor of Science - Public Health
Wayne State University
Master of Science - Healthcare Administration
Michigan State University
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