Alexa Reyes-Garduno

• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Processed insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Provided exceptional prenatal care for expectant mothers through regular monitoring, assessments, and guidance on proper nutrition
• Prepared examination rooms for prenatal appointments, ensuring proper equipment was available for thorough assessments.
• Processed Referrals to different specialists
• Used Epic to document all patient information.
• Followed Hippa Guidelines

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans .
• Used Epic to document all patient information and to check in patients.
• Scheduled Medical and Dental appointments

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems
• multitasking abilities while juggling diverse responsibilities, including reception duties
• maintaining a clean, organized work environment
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Supported onboarding process for new hires, facilitating smooth transition into team.

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