Summary
Overview
Work History
Education
Skills
Timeline
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Ramiro Hernandez

Omaha,NE

Summary

As a Branch Manager, i’ve gained experience in all aspects of the business. With the experience gained and success had, i would be a valuable asset for the branch. In the changing bank environment, i am looking to move forward to the next stage of my career.

Overview

13
13
years of professional experience

Work History

Financial Services Representative III

First Interstate Bank
Omaha, Nebraska
09.2023 - Current
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Provided accurate information regarding fees, commissions, regulations., related to financial services.
  • Created customized plans tailored to each individual client's needs.
  • Cross-sold bank products and services based on customer needs to boost sales.

Licensed Relationship Banker

Wells Fargo & Company
Bellevue, NE
08.2022 - 09.2023
  • Provided exceptional customer service to clients by responding to inquiries and resolving account issues promptly.
  • Developed relationships with customers, offering tailored financial solutions to meet their needs.
  • Conducted one-on-one meetings with customers to review current accounts and discuss future financial goals.

Branch Manager 2

Wells Fargo Bank, N.A.
Omaha, NE
07.2019 - 08.2022
  • Led Customer Experience strategy for Branch to ensure customers received consistent customer service from all branch employees
  • Participated in Fundamental Leadership Activities in order to help each employee with personalized coaching and development.
  • Created a Customer segmentation strategy to ensure customers were assisted by best banker/partner available.
  • Partnered with Service manager and other partners to keep in compliance with all banking regulations and policies.

Branch Manager 1

Wells Fargo Bank, N.A.
Omaha, NE
12.2016 - 07.2019
  • Partnered with Branch Manager 3 to ensure Customer experience, growth and risk components were in place.
  • Assisted with hiring and training of new branch employees.
  • Participated in Fundamental Leadership activities to continue developing employees.
  • Created Customer Experience strategy specific to situations at branch to ensure customer satisfaction.

Personal Banker 2

Wells Fargo Bank, N.A.
Bellevue, NE
08.2016 - 12.2016
  • Conducted customer outreach to help drive branch acquire new relationships and deepen existing customer relationship.
  • Performed Personalized needs assessments for customers in order to help them grow assets and improve their financial situations.
  • Assisted in creating a positive branch culture that can be seen and felt by customers and employees alike.

Branch Sales Manager

Bank of the West
Omaha, NE
09.2015 - 08.2016
  • Focused on conducting at least 30 dials a day with goal of talking to 10 customers and setting two appointments for financial reviews.
  • Assisted with complex customer transactions such as Home Equity Lines, Trust and Estate accounts and all other customer requests.

Assistant Store Manager

Wells Fargo Bank, N.A.
Omaha, NE
06.2014 - 09.2015
  • Assisted Branch Manager on implemented Branch strategies with a focus on growth and customer experience.
  • Conducted personalized Needs based assessments to drive customer growth and acquisition.
  • Helped with management duties such as observations, team huddle and other leadership activities.

Personal Banker 1

Wells Fargo Bank, N.A.
Omaha, NE
04.2012 - 06.2014
  • Assisted Customers with account openings, maintenance and questions.
  • Assisted with credit card conversations and offers for customers.

Teller

Wells Fargo Bank, N.A.
Omaha, NE
02.2011 - 04.2012
  • Assisted with teller transactions with a focus on customer experience and banker introductions.
  • Kept compliance with all bank regulations and mitigated risk by utilizing resources.

Education

High School Diploma -

Omaha South Magnet High School
Omaha, NE
05.2005

Skills

  • Fluent in English and Spanish
  • Analyze reports and data to create customer experience and growth strategies
  • Cloud Chord Scheduling
  • Microsoft Office knowledge
  • Able to build customer relationships by building rapport and asking for their business
  • Experienced with Credit conversations with customers to find a way to improve finances by recommending the best product options
  • Knowledgeable on small business including cash flow, credit, partner services and maintenance
  • Will bring a positive outlook to team
  • Licensed in Series 65, Series 63, Series 6 and Nebraska Life Insurance Producer

Timeline

Financial Services Representative III

First Interstate Bank
09.2023 - Current

Licensed Relationship Banker

Wells Fargo & Company
08.2022 - 09.2023

Branch Manager 2

Wells Fargo Bank, N.A.
07.2019 - 08.2022

Branch Manager 1

Wells Fargo Bank, N.A.
12.2016 - 07.2019

Personal Banker 2

Wells Fargo Bank, N.A.
08.2016 - 12.2016

Branch Sales Manager

Bank of the West
09.2015 - 08.2016

Assistant Store Manager

Wells Fargo Bank, N.A.
06.2014 - 09.2015

Personal Banker 1

Wells Fargo Bank, N.A.
04.2012 - 06.2014

Teller

Wells Fargo Bank, N.A.
02.2011 - 04.2012

High School Diploma -

Omaha South Magnet High School

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Ramiro Hernandez