Ramiro Hernandez
Omaha,NE
Summary
As a Branch Manager, i’ve gained experience in all aspects of the business. With the experience gained and success had, i would be a valuable asset for the branch. In the changing bank environment, i am looking to move forward to the next stage of my career.
Overview
13
13
years of professional experience
Work History
Financial Services Representative III
First Interstate Bank
Omaha , Nebraska
2023.09 - Current
- Fostered relationships with new and existing customers through excellent customer service skills.
- Provided accurate information regarding fees, commissions, regulations., related to financial services.
- Created customized plans tailored to each individual client's needs.
- Cross-sold bank products and services based on customer needs to boost sales.
Licensed Relationship Banker
Wells Fargo & Company
Bellevue , NE
2022.08 - 2023.09
- Provided exceptional customer service to clients by responding to inquiries and resolving account issues promptly.
- Developed relationships with customers, offering tailored financial solutions to meet their needs.
- Conducted one-on-one meetings with customers to review current accounts and discuss future financial goals.
Branch Manager 2
Wells Fargo Bank, N.A.
Omaha , NE
2019.07 - 2022.08
- Led Customer Experience strategy for Branch to ensure customers received consistent customer service from all branch employees
- Participated in Fundamental Leadership Activities in order to help each employee with personalized coaching and development.
- Created a Customer segmentation strategy to ensure customers were assisted by best banker/partner available.
- Partnered with Service manager and other partners to keep in compliance with all banking regulations and policies.
Branch Manager 1
Wells Fargo Bank, N.A.
Omaha , NE
2016.12 - 2019.07
- Partnered with Branch Manager 3 to ensure Customer experience, growth and risk components were in place.
- Assisted with hiring and training of new branch employees.
- Participated in Fundamental Leadership activities to continue developing employees.
- Created Customer Experience strategy specific to situations at branch to ensure customer satisfaction.
Personal Banker 2
Wells Fargo Bank, N.A.
Bellevue , NE
2016.08 - 2016.12
- Conducted customer outreach to help drive branch acquire new relationships and deepen existing customer relationship.
- Performed Personalized needs assessments for customers in order to help them grow assets and improve their financial situations.
- Assisted in creating a positive branch culture that can be seen and felt by customers and employees alike.
Branch Sales Manager
Bank of the West
Omaha , NE
2015.09 - 2016.08
- Focused on conducting at least 30 dials a day with goal of talking to 10 customers and setting two appointments for financial reviews.
- Assisted with complex customer transactions such as Home Equity Lines, Trust and Estate accounts and all other customer requests.
Assistant Store Manager
Wells Fargo Bank, N.A.
Omaha , NE
2014.06 - 2015.09
- Assisted Branch Manager on implemented Branch strategies with a focus on growth and customer experience.
- Conducted personalized Needs based assessments to drive customer growth and acquisition.
- Helped with management duties such as observations, team huddle and other leadership activities.
Personal Banker 1
Wells Fargo Bank, N.A.
Omaha , NE
2012.04 - 2014.06
- Assisted Customers with account openings, maintenance and questions.
- Assisted with credit card conversations and offers for customers.
Teller
Wells Fargo Bank, N.A.
Omaha , NE
2011.02 - 2012.04
- Assisted with teller transactions with a focus on customer experience and banker introductions.
- Kept compliance with all bank regulations and mitigated risk by utilizing resources.
Education
High School Diploma -
Omaha South Magnet High School
Omaha, NE05.2005
Skills
- Fluent in English and Spanish
- Analyze reports and data to create customer experience and growth strategies.
- Cloud Chord Scheduling
- Microsoft Office knowledge
- Able to build customer relationships by building rapport and asking for their business.
- Experienced with Credit conversations with customers to find a way to improve finances by recommending the best product options.
- Knowledgeable on small business including cash flow, credit, partner services and maintenance.
- Will bring a positive outlook to team
- Licensed in Series 65, Series 63, Series 6 and Nebraska Life Insurance Producer.
Timeline
Financial Services Representative III
First Interstate Bank
2023.09 - Current
Licensed Relationship Banker
Wells Fargo & Company
2022.08 - 2023.09
Branch Manager 2
Wells Fargo Bank, N.A.
2019.07 - 2022.08
Branch Manager 1
Wells Fargo Bank, N.A.
2016.12 - 2019.07
Personal Banker 2
Wells Fargo Bank, N.A.
2016.08 - 2016.12
Branch Sales Manager
Bank of the West
2015.09 - 2016.08
Assistant Store Manager
Wells Fargo Bank, N.A.
2014.06 - 2015.09
Personal Banker 1
Wells Fargo Bank, N.A.
2012.04 - 2014.06
Teller
Wells Fargo Bank, N.A.
2011.02 - 2012.04
High School Diploma -
Omaha South Magnet High School
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