Overview
Work History
Education
Skills
Timeline
Generic

Ramiro Mendoza

El Paso,TX

Overview

6
6
years of professional experience

Work History

I.T Enterprise Service Desk

GDIT
10.2023 - 02.2024
  • Provided technical support to end-users, addressing hardware and software issues
  • Responded to and solved IT related inquiries via telephone
  • Collaborated with team members for effective methods of troubleshooting and resolving technical problems
  • Documented and tracked issues, ensuring timely resolution and maintaining accurate records
  • Managed approximately 35 calls per day from customers
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Amazon Warehouse Associate

Amazon
06.2021 - 11.2023
  • Worked safely around moving machinery
  • Checked packages and merchandise for damage with little to no errors
  • Identified and accurately moved customer orders to meet shipment timetables and minimize errors
  • Cleaned and maintained warehouse in compliance with OSHA's safety standards

Construction Laborer

Freelancer
10.2017 - 05.2021
  • Worked from late 2017 to 2018 on roofing, then worked on interior demolishing/construction in 2019 till 2021
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
  • Helped successfully complete large project ahead of schedule

Education

Bachelor of Science - Information Technology And Networking, Mobile And Networked Devices

DeVry University
Phoenix, AZ
10.2024

High School Diploma - undefined

Bowie High School
El Paso, TX
01.2014

Skills

  • Software installation
  • Hardware diagnostics
  • Incident management
  • Bilingual, English and Spanish

Timeline

I.T Enterprise Service Desk

GDIT
10.2023 - 02.2024

Amazon Warehouse Associate

Amazon
06.2021 - 11.2023

Construction Laborer

Freelancer
10.2017 - 05.2021

High School Diploma - undefined

Bowie High School

Bachelor of Science - Information Technology And Networking, Mobile And Networked Devices

DeVry University

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Ramiro Mendoza