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Associate Principal Engineer

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Dynamic IT professional with extensive experience at Sutter Health, excelling in technical support and end-user training. Recognized for enhancing service delivery and user satisfaction through effective problem-solving and collaboration. Proficient in ticketing systems and remote support, consistently delivering exceptional customer service while mentoring junior staff.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Offering solid foundation in customer service and technical aptitude, eager to learn and develop in fast-paced environment. Brings ability to quickly understand and apply new information and skills, particularly in software support and technical troubleshooting. Ready to use and develop communication and problem-solving skills as an IT Support Specialist.


Proven Enterprise Service Desk Engineer with a track record of enhancing user satisfaction through efficient remote support and application assistance. At ATSG, excelled in hardware support and VPN configuration, showcasing a keen ability to manage critical escalations and improve system processes. Skilled in Office 365 administration and adept at fostering team collaboration.

Mr. Fallon has experience with Active Directory, Azure cloud SaaS, inTune account management, Hypori, Purebred, AWS phone support software, ticket managing systems (AESMP), Linux (Red Hat), vSphere Client 7.0, Dell hardware, Cisco hardware, Windows 10 (20H2, 21H2), Windows 365, Active Directory, Microsoft Azure cloud computing environments, WDS, Windows Server 2012 and 2016, ESXi/VMware, uplink and downlink equipment (modems, decryptors, decoders, SKL), and satellite systems to include UHF, VHF, HF, Ku Band, and C Band.. Served four years in the US Army. Holds a CompTIA Security+ Certification.

Ramiro Mendoza

Overview

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I.T Enterprise Service Desk

Amazon Warehouse Associate

Construction Laborer

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Bachelor of Science - Information Technology And Networking, Mobile And Networked Devices

High School Diploma - undefined

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I.T Enterprise Service Desk

Amazon Warehouse Associate

Construction Laborer

High School Diploma - undefined

Bachelor of Science - Information Technology And Networking, Mobile And Networked Devices

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