Ramiro Mendoza
El Paso,TX
Overview
6
6
years of professional experience
Work History
I.T Enterprise Service Desk
GDIT
10.2023 - 02.2024
- Provided technical support to end-users, addressing hardware and software issues
- Responded to and solved IT related inquiries via telephone
- Collaborated with team members for effective methods of troubleshooting and resolving technical problems
- Documented and tracked issues, ensuring timely resolution and maintaining accurate records
- Managed approximately 35 calls per day from customers
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Amazon Warehouse Associate
Amazon
06.2021 - 11.2023
- Worked safely around moving machinery
- Checked packages and merchandise for damage with little to no errors
- Identified and accurately moved customer orders to meet shipment timetables and minimize errors
- Cleaned and maintained warehouse in compliance with OSHA's safety standards
Construction Laborer
Freelancer
10.2017 - 05.2021
- Worked from late 2017 to 2018 on roofing, then worked on interior demolishing/construction in 2019 till 2021
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
- Helped successfully complete large project ahead of schedule
Education
Bachelor of Science - Information Technology And Networking, Mobile And Networked Devices
DeVry University
Phoenix, AZ10.2024
High School Diploma - undefined
Bowie High School
El Paso, TX01.2014
Skills
- Software installation
- Hardware diagnostics
- Incident management
- Bilingual, English and Spanish
Timeline
I.T Enterprise Service Desk
GDIT
10.2023 - 02.2024
Amazon Warehouse Associate
Amazon
06.2021 - 11.2023
Construction Laborer
Freelancer
10.2017 - 05.2021
High School Diploma - undefined
Bowie High School
Bachelor of Science - Information Technology And Networking, Mobile And Networked Devices
DeVry University