Ramiro Rocha Ruiz
Watsonville,CA
Summary
Accomplished Pharmacy Operations Manager with a proven track record at Walgreen's Pharmacy, enhancing workflow optimization and regulatory compliance. Spearheaded a leadership development program, significantly boosting staff performance and patient satisfaction. Expert in medication dispensing and adept at training and mentoring, ensuring high-quality patient care and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2021 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Senior Pharmacy Technician
Walgreen's Pharmacy
02.2016 - 05.2021
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Certified Pharmacy Technician
Walgreen's Pharmacy
05.2010 - 02.2016
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Photo Specialist
Walgreen Pharmacy
10.2006 - 05.2010
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
Education
No Degree - Certified Pharmacy Technician
Walgreen's Pharmacy Tech Program
Warrens, WI05-2010
High School Diploma -
Watsonville High School
Watsonville, CA06-2005
Skills
- Medication Dispensing
- Pharmacy management
- Drug utilization review
- Workflow Optimization
- Prescription Verification
- Drug Inventory Management
- Regulatory Compliance
- Inventory Control
- Inventory and restocking
- Training and mentoring
- Pharmacy operations management
- Pharmacy operations
- Staff Training
- Policy Enforcement
Certification
Ptcb phamacy technician
Languages
Spanish
Full Professional
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2021 - Current
Senior Pharmacy Technician
Walgreen's Pharmacy
02.2016 - 05.2021
Certified Pharmacy Technician
Walgreen's Pharmacy
05.2010 - 02.2016
Certified Photo Specialist
Walgreen Pharmacy
10.2006 - 05.2010
No Degree - Certified Pharmacy Technician
Walgreen's Pharmacy Tech Program
High School Diploma -
Watsonville High School
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