RAMIRO PANDO HELMIG
Santa,SANTA CRUZ
Summary
Experienced Key Account Manager with a strong background in sales and commercial development. Skilled in identifying potential clients and project opportunities in the heavy lifting market. Proven ability to produce bidding and proposals packages for heavy lifting projects. Adept at developing customer relationships, sales opportunities, and commercial strategies. Excellent verbal and written communication skills, with a high degree of motivation and energy. Proficient in Microsoft Packages and fluent in technical bidding documents. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
01.2008
- Provided personalized customer service at company offices
- Resolved customer issues and ensured customer satisfaction.
Key Account Manager
01.2015 - 01.2021
- Identified potential clients and future project opportunities in the heavy lifting market
- Produced bidding and proposals packages for heavy lifting projects
- Developed customer relationships, sales opportunities, forecast, and commercial strategies
- Delivered sales KPI's and reports
- Attended networking events and international training.
Sales and Commercial Manager
01.2014 - 01.2015
- Managed sales and commercial activities for a pharmacy chain
- Developed and executed the marketing and commercial plan
- Coordinated advertising campaigns and media plans.
Sales and Commercial Manager
01.2011 - 01.2014
- Events and Catering
- Designed and implemented the commercial plan
- Planned, executed, and controlled the commercial activities to achieve goals
- Directed, coordinated, and supervised the preparation and presentation of commercial offers
- Strengthened the company's image through excellent post-sales service
- Managed the selection and evaluation of the sales team
- Handled commission payment calculations for sales representatives.
Corporate Accounts Executive
01.2008 - 01.2011
- Managed a portfolio of over 500 VIP clients and corporate accounts
- Provided personalized attention and effective solutions to client issues.
Education
LICENCIADO -
EN ADMINISTRACION DE EMPRESAS, UNIVERSIDAD HISPANA DE UTAH
Skills
- Sales And Commercial Development
- Identifying Potential Clients
- Project Management
- Bidding And Proposal Writing
- Customer Relationship Management
- Sales Forecasting
- Commercial Strategy Development
- Microsoft Packages (Word, Outlook, Excel)
- Fluent In Technical Bidding Documents
- Industry Standards Knowledge (CSA, ASME, DNV, OSHA)
- Verbal And Written Communication
- Motivation And Energy
- Regional And International Travel
- Bachelor In Engineering
- Freight Operations
Certification
ESPAÑOL: IDIOMA MATERNO
INGLES: NIVEL AVANZADO
Timeline
Key Account Manager
01.2015 - 01.2021
Sales and Commercial Manager
01.2014 - 01.2015
Sales and Commercial Manager
01.2011 - 01.2014
Customer Service Representative
01.2008
Corporate Accounts Executive
01.2008 - 01.2011
LICENCIADO -
EN ADMINISTRACION DE EMPRESAS, UNIVERSIDAD HISPANA DE UTAH
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